Ched C.

Ched C. is a seasoned Customer Service and Sales professional with over 8 years of proven experience within the BPO industry, adept at handling global accounts like AT&T, Uber, Chipotle, Amazon Retail, and Citizens Disability. Renowned for exceptional service delivery, Ched specializes in resolving complex customer concerns, exceeding performance metrics, and implementing effective sales strategies. With a robust background in team mentoring and KPI improvement, Ched has served in various roles, from a Broker Manager at Media Pro, where he drove broker productivity and maintained daily operations, to an Appointment Setter at Good Marketing. As a Subject Matter Expert at Prime Inbox Inc., he provided operational support and process guidance, further enhancing team productivity. Ched's career also includes a fruitful tenure at Sutherland Global Services as a Sales & Customer Service Representative, consistently surpassing sales quotas through upselling and cross-selling initiatives. His ability to manage accounts, resolve issues, and maintain customer satisfaction underscores his value across fast-paced environments. Ched is based in Digos City, Philippines.