Cheenee J.
Mid-Level Digital Marketing Virtual Assistant
Open to offersNew to PlatformAbout
Cheenee C. is an accomplished Virtual Assistant with experience supporting businesses in the digital marketing, customer service, and insurance sectors. She contributed to teams at Outsourced Doers and LBC Talent, LLC by building marketing funnels, troubleshooting technical issues, managing CRM systems, and scheduling social media campaigns across multiple platforms. At GoodSource Business Services, she managed online business operations, including insurance policy renewals and database maintenance. Her background at Awesome OS, Inc. and IBEX Global further deepened her expertise in resolving customer complaints and delivering prompt, effective email communication. Cheenee demonstrates advanced capabilities in graphic design, marketing automation, web page optimization, and video editing & production, utilizing tools like Canva, GoHighLevel, Squarespace, and DaVinci Resolve within diverse business contexts.
Experience
Virtual Assistant
Outsourced Doers · 2021 — 2022Built marketing funnels and integrated various systems, while troubleshooting technical issues. Managed the scheduling of social media content across platforms like Facebook and Instagram, and created digital collateral including images and downloadable PDFs for online courses. Tested and scheduled email marketing campaigns, optimized web and landing pages, and coordinated online booking calendars and meetings.Virtual Assistant
LBC Talent, LLC · 2022 — PresentFocused on creating and managing social media campaigns, involving content planning, scheduling, and analytics reporting. Designed and executed email marketing campaigns, aimed at optimizing open rates, click-throughs, and conversions. Managed and optimized paid advertising campaigns, such as Google Ads and Facebook/Instagram Ads, enhancing lead generation and sales conversions, while remaining informed about digital marketing trends.Service Recovery Team
IBEX Global · 2021 — 2022Identified customer complaints through monitoring and research, while implementing a system for timely resolution of issues to ensure customer satisfaction.Virtual Business Officer
GoodSource Business Services · 2020 — 2021Provided virtual support for online businesses, overseeing day-to-day project management, operations, and team metrics. Handled policy renewals, tracked claims, and processed welcome packs for clients. Maintained and updated databases and records, and communicated with insurers regarding any changes to client policies.Customer Service Representative
Awesome OS, Inc. · 2018 — 2020Addressed customer inquiries through precise and concise email communication, managing multiple inquiries while providing appropriate resolutions. Composed emails by assessing customer situations, considering their understanding and urgency, and ensured quality control of communications in the absence of supervisors.
Skills & Expertise
Education
- Masters in Vocational EducationUniversity of Southeastern Philippines · 2013 — 2013
- Bachelor in Computer TechnologyUniversity of Southeastern Philippines · 2007 — 2012
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