Cherile L.
Senior Virtual Assistant
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About
Cherile G. is a seasoned Virtual Assistant and Sales & Customer Service Professional with over 10 years of extensive experience in the fields of sales, customer service, virtual assistance, and administrative support. Based in Mabalacat City, Pampanga, Philippines, Cherile has excelled in roles such as handling inbound and outbound calls, technician dispatching, customer relationship management, and account reconciliation. At Firm Electrical, she effectively coordinated technician jobs and managed customer records using Xero Accounting software. Her tenure at WYNDHAM DESTINATIONS saw her achieving top sales rankings and performance bonuses by selling holiday vouchers and promoting travel packages. In previous roles, she demonstrated her proficiency in CRM systems and managing challenging customer interactions while maintaining positive relations and meeting ambitious sales targets. Cherile's commitment to providing reliable administrative support highlights her adaptability and keen attention to detail, making her a valuable asset across various business domains.
Experience
Virtual Assistant
FIRM ELECTRICAL · 2025 — 2026Managed inbound and outbound customer calls efficiently. Coordinated technician dispatch based on customer needs and schedules. Prepared invoices and quotations while performing bookkeeping and account reconciliation using Xero Accounting software. Maintained records of customers and jobs, and provided administrative support for daily operations.Sales Representative/Appointment Setter
WYNDHAM DESTINATIONS · 2021 — 2025Sold holiday vouchers through face-to-face presentations and outbound calls. Promoted travel offers and packages to customers in Cebu, Davao, Cagayan, and Manila, while maintaining customer information in the CRM system. Addressed voucher-related inquiries and scheduled appointments with customers to discuss Holiday Club Membership opportunities.Customer Service Representative
OFFICE BEACON PHILIPPINES, INC. · 2019 — 2020Provided customer service by handling inquiries and resolving concerns. Followed up with suppliers on order statuses and delivery information. Conducted accurate data entry for customer information and shipment details, managing challenging customer situations with professionalism.Sales Representative
BOS (BT Outsourcing Solutions) · 2018 — 2019Promoted and sold Holiday Club Memberships via outbound calls, alongside selling coffee products. Worked towards achieving sales quotas while developing and maintaining customer relationships.Sales Representative/Appointment Setter
AUSPHIL OUTSOURCING · 2014 — 2018Conducted outbound calls to sell Holiday Club Memberships and Easy Meal products. Assisted customers with inquiries and scheduled appointments for discussions on home loan options and lending products, while building strong customer relationships.
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