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Cherine S. — Mid-Level Quality and Performance Improvement Officer from Lebanon

Cherine S.

Mid-Level Quality and Performance Improvement Officer

Lebanon 2-3 years
Open to offersNew to Platform
Languages
EnglishFrenchArabicPortuguese
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About

Cherine S. is a seasoned Quality & Performance Improvement Officer with a significant background in higher education administration at the University of Balamand in Lebanon. She is recognized for advancing KPIs development & monitoring and leading process optimization projects tailored to university operations, including the design of centralized databases, policy development, and regulatory compliance. Cherine has supported major institutional events and contributed to securing accreditations such as ABET, ACEN, ACQUIN, and TEPDAD, while aligning processes with global rankings like QS and THE. Her prior experience spans executive support and project management within academia, trading medical systems, IT services, and event management across Lebanon, the UK, and Northern Cyprus, routinely engaging in budgeting & risk management and data-driven workflow improvements in multidisciplinary settings.

Experience

  • Quality & Performance Improvement Officer

    University of Balamand · 2022 — Present
    Analyzed Key Performance Indicators (KPIs) to guide change initiatives that align with COO strategies while optimizing administrative processes. Contributed to the development of a centralized operations database to improve communication channels and authored over 300 CVs according to international standards. Ensured timely corrective actions across key functions such as transportation and housing by monitoring operational objectives. Provided project updates in accordance with SMART criteria to the COO and supported significant university events.

  • Executive Secretary

    University of Balamand · 2019 — 2022
    Managed all administrative operations for the Institute of the Environment (IOE), facilitating the multidisciplinary team environment. Developed procurement terms of reference for externally funded projects and ensured compliance with funding agency rules in accounting records, financial reports, and supporting documents.

  • Volunteer Tutor

    The Beneficiaries of the Saint Raphael Literacy Center · 2017 — 2019
    Provided English tutoring to less privileged students, assisting them in improving their academic subjects.

  • Operations Manager

    Trading Medical Systems Lebanon S.A.L. (TMSL) · 2013 — 2016
    Directed the administrative, logistics, and accounting operations within the organization.

  • Project Manager

    Visionnaire s.a.r.l · 2008 — 2008
    Managed project financials for the Royal Wedding event, focusing on profit maximization while optimizing site processes to enhance team performance.

  • Regional Headquarter Dept.

    International Turnkey Systems · 2007 — 2008
    Conducted financial analysis and delivered company presentations.

  • Knowledge Management Officer

    International Turnkey Systems · 2006 — 2007
    Ensured implementation of sales processes and procedures while preparing periodic sales reports and statistics. Contributed to Sales Process Design by classifying the stages of ITS Customers Buying Process.

  • Marketing Development

    Cre8mania s.a.r.l · 2005 — 2006
    Developed effective marketing strategies targeting customers to improve customer relationship management.

  • Project Manager

    Company not specified · 2002 — 2005
    Executed international projects in the Middle East and Africa, analyzing and delivering reports while optimizing purchases and improving distribution.

  • Administrator

    Haulotte · 2000 — 2002
    Organized logistics and communicated effectively while managing daily accounts activities and customer service.

  • Liaison Officer

    Stadco
    Handled general administration and liaised with Peugeot components distribution in France.

Skills & Expertise

Quality AssuranceConsultingData AnalysisEvent Marketing AssistantComplianceProject Management

Education

  • MASTERS in International Business (MAIB)
    Wolverhampton University · — — 2000
  • BACHELOR (Hons) Business Enterprise
    Wolverhampton University · — — 1999
  • HIGHER NATIONAL DIPLOMA (HND) Business & Finance
    Portsmouth University · — — 1998
  • GENERAL NATIONAL VOCATIONAL QUALIFICATIONS (GNVQ) Business and Finance & A levels
    Chichester University · — — 1996
  • GENERAL CERTIFICATE OF SECONDARY EDUCATION (GCSE)
    St Dominic’s International School · — — 1993

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