Cherry R.
Mid-Level Billing Specialist
Open to offersNew to PlatformPortfolios
About
Cherry Rose L., a dedicated Service Team Leader at Ricoh Philippines Inc., possesses extensive experience in customer service and finance. With a Bachelor of Science in Computer Science from Our Lady of Fatima University, Cherry Rose has contributed significantly in roles such as Service Administrator and Billing Specialist in the Finance and Accounting Department at Mondo Cucina Inc and Banco de Oro Universal Bank. Her expertise includes handling account receivables, payment processing, and leveraging advanced accounting software like SAP and ERP. Cherry Rose excels in service coordination, customer support, and problem resolution, evident from her effective collaboration with internal teams to resolve billing issues and her proactive approach in processing orders and preparing invoices. Her proficiency in maintaining client relationships and managing service orders through CRM systems like Salesforce has consistently enhanced operational efficiency and customer satisfaction.
Experience
Service Administrator
Mondo Cucina Inc (Smeg Philippines) · 2023 — 2025Handled customer inquiries through phone and email, prepared and issued accurate invoices based on approved quotations, processed and recorded incoming payments, and maintained comprehensive records in company’s accounting software (SAP). Collaborated with the finance team to reconcile accounts and resolve discrepancies, while coordinating with internal departments to address billing concerns.Billing Specialist
Banco de Oro Universal Bank · 2022 — 2023Generated invoices and billing statements for clients, ensured accurate documentation of charges, and monitored payment statuses. Followed up on overdue accounts, processed credit memos and refunds, and provided customer support for billing inquiries.Customer Service Coordinator (Inbound)
Ricoh Philippines Inc.Managed customer inquiries and concerns via phone and email, created service tickets using System Application and Product (SAP), and dispatched service requests to technicians. Processed parts and toner orders, prepared delivery receipts and sales invoices, and updated inventory records while maintaining accessible files.Production Printing Support
Ricoh Philippines Inc.Monitored product usage and scheduled services, addressing incidents and requests from end-users through various communication channels. Assisted customers with technical issues and updated client data using Customer Relationship Management (CRM).
Skills & Expertise
Education
- Bachelor of Science in Computer Science - Major in Computer ScienceOur Lady of Fatima University
Interested in this professional?
Sign in as an employer to save this profile or invite Cherry R. to a job.
Sign in as an employer