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Cherry T. — Mid-Level Virtual Medical Assistant from Philippines

Cherry T.

Mid-Level Virtual Medical Assistant

Philippines 3-6 years
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About

Cherry R. is a highly organized and detail-oriented Virtual Assistant with over five years of experience spanning roles in customer service, technical support, and the medical assistance field. Throughout her career, she has demonstrated a proven ability to manage administrative support tasks such as scheduling appointments, coordinating client communications, and processing insurance verifications and claims. Her proficiency with tools like Google Workspace, Microsoft Office, and CRM systems ensures she can manage complex workflows effectively. Cherry excels in remote environments, delivering exceptional customer support at companies like Wipro, Medspecialized, and Foundever, where she verified patient insurance eligibility, scheduled medical appointments, and handled sensitive documentation. As a graduate with a Bachelor of Science in Information Technology from Cebu Technological University, she brings strong communication, time management, and problem-solving skills to her roles, making her an indispensable asset in high-demand situations.

Experience

  • Customer Service Representative

    Foundever · 2025 — 2026
    Engaged with restaurant partners to assist with menu updates. Handled follow-up on delayed orders and resolved associated service concerns. Provided efficient customer support across multiple communication platforms while maintaining service quality standards.
  • Virtual Medical Assistant

    Medspecialized Incorporated · 2022 — 2023
    Supported restaurant partners by creating and updating menus. Followed up on overdue customer orders and addressed service issues. Delivered timely and professional customer support through various communication channels while ensuring high-quality service.
  • Customer Service Representative

    Wipro · 2019 — 2020
    Coordinated patient appointment scheduling and managed calendar tasks. Processed prior authorization requests in collaboration with Medicaid insurance providers. Organized and faxed medical documents accurately while ensuring the confidentiality of patient records.
  • Customer Service Representative

    Convergys · 2017 — 2019
    Assisted customers with billing inquiries, account issues, and plan upgrades. Efficiently resolved customer problems while ensuring satisfaction levels remained high. Met service quality expectations through effective communication skills.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Cebu Technological University

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