Cherry T.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Cherry H. is an experienced Virtual Assistant and customer service professional with a background in industries such as healthcare, e-commerce, real estate, virtual assistance, and service logistics. At Quantum Virtual Assistant, Cherry supported administrative functions including calendar management and social media content creation, adapting to clients' evolving needs across multiple platforms. In healthcare at Healthybos, Cherry managed reauthorization processes, communicated with doctors’ offices, ensured accurate medical documentation, and complied with HIPAA regulations. As an Inbound CSR at AgentsonlyPH and as a Customer Service Representative at organizations such as Qualfon and PNI-KMPG, Cherry processed refund requests, handled technical support, and delivered detailed documentation of customer interactions. Additionally, Cherry's real estate support experience at George G. Ndegwa Realtor included CRM system management, social media scheduling, and lead nurturing, providing robust administrative and sales support across businesses requiring reliable communication and organizational skills.
Experience
Inbound CSR
AgentsonlyPH · 2024 — 2025Managed inbound customer calls, addressing product refunds and order cancellations with a focus on professionalism and empathy. Processed refund requests while efficiently resolving order-related issues. Documented all customer interactions in a clear and detailed manner within the system.Virtual Assistant
Quantum Virtual Assistant · 2023 — 2024Delivered remote administrative support, encompassing calendar management, email handling, data entry, and document organization. Developed, scheduled, and published content for social media platforms to bolster online presence and engagement. Maintained effective client communication to ensure timely completion of tasks and adaptability to changing requirements.Outbound Back Office Agent
Healthybos · 2020 — 2024Managed the reauthorization processes by reaching out to doctors' offices to follow up on necessary medical documentation. Collected and updated patient and insurance data to facilitate the reauthorization steps. Ensured data accuracy within the system to enable timely approvals. Collaborated with internal teams in compliance with HIPAA regulations and enhanced authorization turnaround times through diligent follow-ups and resolution of documentation gaps.Outbound Sales Agent
TransparentBPO · 2021 — 2021Handled a high volume of inbound and outbound calls daily, providing product information and addressing inquiries promptly and clearly. Achieved and surpassed sales targets while ensuring excellent customer support.Virtual Assistant
George G. Ndegwa Realtor · 2021 — 2021Oversaw and updated the CRM system to ensure accurate tracking of leads and client interactions. Created and organized social media posts to increase visibility and attract potential clients. Engaged with online followers and conducted consistent follow-up to nurture leads. Assisted with daily administrative tasks to improve operational efficiency.Inside Sales Associate
Ocean Click Virtual Solutions · 2020 — 2021Identified and qualified leads through research, cold outreach, and follow-up communications. Scheduled meetings and demonstrations for senior sales representatives while maintaining precise lead data and activity logs in the CRM system.Customer Service Representative
Qualfon Dumaguete · 2019 — 2020Handled inbound calls, assisting customers with mobile phone top-ups. Provided technical support by troubleshooting mobile issues and guiding customers through resolutions. Ensured high customer satisfaction through clear communication and timely problem-solving.Call Taker (Home-Based)
AZ Plumbing Services, USA · 2017 — 2018Managed inbound calls for plumbing repair requests and coordinated service appointments. Efficiently liaised with plumbers to dispatch them to job sites and maintained oversight of bookings and technician schedules.Call Setter (Home-Based)
Pipeline Platform, USA · 2017 — 2017Conducted outbound calls to homeowners in the U.S. regarding potential property sales. Pre-qualified leads and arranged appointments for acquisition specialists.Call Taker
Pacific Business Inc., Dumaguete City · 2016 — 2017Received inbound calls from customers seeking transportation services and organized taxi bookings promptly. Worked closely with drivers to ensure timely dispatch and provided clear updates to customers.Customer Service Representative
PNI-KMPG, Ortigas Pasig · 2009 — 2010Addressed inbound calls related to cancellations and refund requests for health products. Guided customers through cancellation and refund processes with professionalism and courtesy, ensuring accurate documentation of interactions in the system.
Skills & Expertise
Education
- BSHRMNegros Oriental State University · 2003 — 2005
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