cherry M.

Cherry Mae N. is an accomplished Customer Service and Technical Support Specialist with over 13 years of expertise in the BPO industry. Throughout her career, she has excelled in handling complex technical troubleshooting and billing inquiries, particularly in the telecommunications sector, as evidenced by her role at IQOR Philippines, where she manages a high-volume Telco account. Her proficiency in technical support was further honed at CONCENTRIX, where she resolved technical issues and ensured customer satisfaction. Cherry Mae's skills extend to the financial services industry, where at FOCUS DIRECT INC., she processed financial disputes and managed refund requests with high accuracy. At PANASIATIC SOLUTIONS INC., she demonstrated her capacity in handling high-pressure escalations. Alongside her technical capabilities, Cherry Mae has consistently met sales KPIs through effective upselling during customer interactions. Her robust experience in conflict resolution and adept use of CRM software such as Salesforce and Oracle underscore her capability in maintaining high standards of client service.