Cherry R.
Junior Medical Virtual Assistant
Open to offersNew to PlatformAbout
Cherry R. is a seasoned Medical Virtual Assistant and Customer Service Representative based in Cavite, Philippines. Specializing in medical billing, administrative support, and healthcare customer service, she brings extensive experience managing claims follow-up, AR aging reports, and handling medical records. Cherry is adept at insurance coordination and skilled in using QuickBooks Online for bookkeeping tasks. Her proficiency extends to efficient email and chat support and maintaining CRMs. As a General Virtual Assistant for a US organization, she efficiently manages emails, schedules, and data entry, enhancing workflows using Google Workspace and Microsoft Office. Previously, Cherry provided comprehensive customer service in healthcare accounts at companies like Continuum Global Solutions, ensuring patient satisfaction and confidentiality. She holds a background in Hospitality Management complemented by extensive training in virtual assistance and data analysis.
Experience
General Virtual Assistant
US Organization via VA Agency · 2024 — PresentHandled management of emails, scheduling, and data entry tasks. Updated CRM records, organized contacts, and created newsletters and flyers with Mailchimp and Canva. Supported daily operations using Google Workspace and Microsoft Office while managing receipts and transactions in QuickBooks Online.Medical Billing Virtual Assistant (Project-Based)
US Healthcare Client via VA Agency · 2024 — 2024Reviewed AR aging reports while monitoring claims. Managed the sending of medical records to insurance providers and documented the status of claims, following up on any unpaid claims.Customer Service Representative
Continuum Global Solutions, Concentrix, TeleTech · 2021 — 2024Provided assistance to patients and members regarding healthcare benefits, billing, and claims while ensuring confidentiality. Documented interactions and adhered to procedures for resolving issues, which enhanced communication and problem-solving skills.Content Creator (Freelance)
Company not specified · 2024 — 2024Created social media graphics using Canva. Edited video content utilizing Canva and Filmora.Restaurant Staff / Delivery Coordinator / Trainer
Shakey’s Pizza · 2019 — 2021Coordinated orders and managed delivery operations. Conducted training for staff on customer service standards.Cashier Assistant
Ace Hardware · 2016 — 2017Assisted customers with transactions and cashiering operations.Sales Staff / Cashier
CD-R King · 2012 — 2013Facilitated customer assistance with product selection and handled sales transactions.
Skills & Expertise
Education
- Undergraduate – Bachelor of Science in Hospitality ManagementNational College of Science and Technology
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