Cherry B.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Cherry Beam G. is a customer service and virtual support professional with experience across the healthcare insurance, pharmacy benefit management, and tax preparation industries. As a Customer Service Representative at Teleperformance Ecoland, Cherry Beam G. delivered service for insurance healthcare accounts, managed claims and payments, and was promoted to Mentor and Subject Matter Expert for new hires. At Optum Global Solutions, she handled pharmacy benefit management inquiries and contributed to customer satisfaction. In a remote role for Elite Tax Office, she provided administrative support, managed business emails and client communications, and assisted in data entry for tax preparation and credit repair services. Her promotion to Social Media Manager involved overseeing online engagement, content creation, and analytics. Cherry Beam G. is skilled in spreadsheet-based data management, drafting business correspondence, and supporting client-focused environments.
Experience
Virtual Assistant / Social Media Manager
Elite Tax Office · — — 2025Delivered administrative support and facilitated client communications. Assisted in email marketing for a Credit Repair business and contributed to data entry in tax preparation. Organized client data in spreadsheets and managed social media profiles, including content creation, scheduling posts, and analyzing engagement. Promoted to Social Media Manager overseeing online engagement initiatives and managed client inquiries through Grasshopper.Customer Service Representative
Optum Global Solutions Felcris Centrale · 2022 — 2023Managed pharmacy benefit management inquiries while offering medication services to customers. Consistently achieved a high level of customer satisfaction through effective communication and support.Customer Service Representative
Teleperformance Ecoland · 2021 — 2022Provided high-quality service for insurance healthcare accounts, addressing inquiries regarding insurance benefits, claims, and payments. Recognized as a Top Performing Agent and subsequently promoted to Mentor and Subject Matter Expert to assist new hires.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementHoly Cross of Davao College · — — 2026
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