Cherry M.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Cherry Mae A. is an accomplished professional with over five years of experience in the corporate and business sector, particularly in customer service, quality analysis, and executive assistance. She has excelled in roles such as Customer Support Specialist at Cloudstaff—supporting the Tecstone Granite operations in Columbus, Ohio—where she managed high volumes of customer orders and inquiries using Salesforce and Microsoft 365, and ensured seamless communication across teams. Her previous positions include providing executive virtual assistance at Office Beacon Philippines Inc. for Direct Credit Funding, and extensive experience as a Quality Analyst and Service Recovery Quality Analyst at TaskUs, where she drove policy improvements and managed data-driven audits with Power BI. Cherry Mae A. brings verified skills in order management, CRM operations, and data analysis across the business process outsourcing and sales administration fields.
Experience
Customer Support Specialist
Cloudstaff - Tecstone Granite · 2024 — PresentServes as the initial contact point by professionally routing incoming calls to the correct department and utilizes Salesforce and Microsoft 365 for accurate processing of customer orders and quote requests. Prepares and updates quotes and orders in support of Account Managers, ensuring clear communication with internal teams and clients. Provides timely updates to customers about the status of orders and quotes, working jointly with purchasing and production teams to facilitate order fulfillment and handle issue resolution.Promotional Sales Assistant
Delegate Cx - Gorilla Marketing · 2023 — 2024Managed customer inquiries by delivering prompt responses and shared detailed information regarding product pricing, features, and availability. Developed proposals, quotes, and sales opportunities, while maintaining thorough documentation of order-related activities across multiple systems. Coordinated both inbound and outbound email communication and supported daily customer service for clients and vendors.Executive Virtual Assistant
Office Beacon Philippines Inc. – Direct Credit Funding · 2023 — 2023Supported sales representatives during vendor and customer solicitations and maintained accurate data in the business HubSpot database. Produced detailed reports using gathered HubSpot data and utilized the platform for targeted marketing emails. Conducted research into vendor and customer business backgrounds and credit scores.Quality Analyst
TaskUs · 2021 — 2023Examined policies and procedures for opportunities to improve and participated in weekly calibrations with both operations and clients to ensure alignment. Produced comprehensive reports using Power BI and contributed to audits by organizing and analyzing data on weekly, monthly, and quarterly schedules. Managed projects requiring adaptation to distinct audit policies.Service Recovery Quality Analyst
TaskUs · 2021 — 2021Followed up with customers who provided negative feedback to gather additional information and conducted analysis on callback data to determine root causes for dissatisfaction. Compiled weekly reports with recommendations for improving call handling and customer satisfaction, while overseeing the timely resolution of escalated issues.Customer Service Representative
TaskUs · 2019 — 2021Handled a variety of customer contacts, including calls, chats, and emails, and provided prompt responses during multi-chat sessions. Addressed challenging interactions by demonstrating empathy and perseverance, and managed complex customer situations in a high-volume environment.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringBulacan State University · 2014 — 2019
Interested in this professional?
Sign in as an employer to save this profile or invite Cherry M. to a job.
Sign in as an employer