Cherryleigh L.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Cherryleigh L. is a seasoned professional with expertise in both technical troubleshooting and legal case management. She holds a Bachelor of Science in Information Technology from ACLC College, which propelled her career in the technical support industry. At Telstra Wireline, she adeptly provided technical support, resolving service disruptions for wireline customers. Transitioning to roles at Teleperformance Cebu and Office Partners 360, she honed her skills in device setup and configuration and client communication. At Ring Amazon, Cherryleigh distinguished herself by offering advanced technical support for Ring devices, advising Tier 1 and Tier 2 agents, and addressing escalated issues. Her legal expertise was further developed at Morgan & Morgan, where she managed mass tort cases, expertly coordinating discovery processes, organizing medical records, and ensuring compliance with legal filing standards. Her broad skill set spans conflict resolution and meticulous document management, underscoring her versatility in both technical and legal environments.
Experience
Technical Support
Teleperformance Cebu · 2015 — 2023Executed line tests and diagnostics to identify and resolve wiring and network faults, while escalated complex cases to technicians.Technical Support
Telstra WirelineProvided technical support for Telstra wireline customers, addressing service issues including no dial tone, static, and interruptions.Technical Support
Ring AmazonDelivered advanced technical support for Ring devices, resolving intricate issues with doorbells, cameras, and alarm systems beyond Tier 1 and Tier 2 capabilities. Mentored Tier 1 and Tier 2 agents on troubleshooting procedures, acting as a subject matter expert for escalated cases.Mass Tort Case Manager
Morgan & MorganManaged numerous mass tort cases, ensuring progression through the intake, discovery, and litigation phases by coordinating with attorneys, paralegals, and clients to collect medical records, documentation, and evidence for case development.File and Serve
Morgan & MorganHandled the filing and serving of legal documents with courts and opposing counsel, ensuring adherence to procedural rules and deadlines while managing electronic filing systems and maintaining accurate records of submissions and service confirmations.Discovery
Morgan & MorganConducted discovery investigations for personal injury cases, collecting and organizing medical records and client documentation, while clarifying case details with clients and ensuring timely discovery submissions.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyACLC College · 2012 — 2014
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