chery L.

Chery L. is a seasoned Operations Supervisor with over nine years of experience in the BPO industry, based in Cagayan de Oro City, Philippines. Specializing in customer service, she has a proven track record in team leadership, administrative support, and delivering exceptional customer experiences in dynamic environments. At Teleperformance Philippines, she led customer service teams, managed escalations, and enhanced workflow efficiencies, demonstrating her expertise in performance coaching and problem-solving. Previously, as a Customer Service Representative at both Teleperformance and Convergys Philippines, she excelled in providing comprehensive phone, email, and chat support, maintaining high customer satisfaction levels. Her technical proficiencies include extensive use of CRM platforms, Google Workspace, and Microsoft Office, emphasizing her capability in handling diverse administrative tasks and client communication. Chery holds a Bachelor of Science in Hotel, Restaurant, and Tourism Management from Asian Business Cabletow Cooperative Academy.