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CHERYL L. — Senior Real Estate Transaction Coordinator from Philippines

CHERYL L.

Senior Real Estate Transaction Coordinator

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Cheryl A. is a highly proficient Virtual Brokerage Assistant and Real Estate Transaction Coordinator with over five years of specialized experience in supporting U.S.-based brokers and agents, particularly in the Florida real estate market. She has a proven track record of managing 100-250+ residential seller transactions annually, from listing agreements through to closings, ensuring strict compliance with Florida real estate regulations and brokerage standards. Cheryl adeptly coordinates MLS listings, contract documentation, and transaction timelines, ensuring smooth and timely closings while maintaining zero compliance issues. Her role involves acting as the central communication hub between brokers, agents, clients, and other transaction stakeholders, facilitating seamless communication and resolution of issues. Additionally, she brings more than a decade of customer service experience, underscoring her commitment to client satisfaction and deadline adherence. Cheryl is skilled in the use of transaction management tools such as Skyslope and Dotloop, as well as maintaining transaction databases and CRM systems for effective milestone tracking and communication management.

Experience

  • Real Estate Transaction Coordinator

    EXP Realty LLC · 2020 — 2025
    Managed a range of residential seller transactions from the listing agreement to closing, ensuring adherence to Florida real estate regulations and brokerage standards. Coordinated MLS listings and contract documentation while managing transaction timelines to facilitate on-time closings and compliance. Prepared and reviewed various real estate documents with a focus on accuracy and detail. Served as the main point of contact among brokers, agents, clients, and other stakeholders to address issues and maintain transaction momentum. Supervised marketing efforts by coordinating photo orders and updating MLS content to enhance listing visibility. Maintained databases and CRM systems for tracking milestones, deadlines, and client interactions.
  • Customer Service Representative/ Coach

    Concentrix Philippines · 2014 — 2020
    Provided exceptional customer service by addressing complex client issues within a dynamic environment. Engaged in call monitoring and coaching for agents to elevate performance and ensure quality compliance. Supported onboarding and mentorship for new hires during their initial training periods. Oversaw KPI tracking and reporting to drive performance enhancement initiatives. Managed KPI reports for new hire classes, identifying challenges and implementing plans for ongoing improvement. Led development initiatives for new Transition Advocates, focusing on their professional growth and reinforcing effective team management in the absence of team leaders.

Skills & Expertise

Education

  • Associate of Science, Business Information Management
    AMA Computer College · — — 2019