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Chester L. — Junior IT Help Desk Specialist from Philippines

Chester L.

Junior IT Help Desk Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Chester Luke S. is an experienced IT professional from Quezon City, Philippines, with a background in IT Help Desk support, remote technical troubleshooting, and email marketing campaign management. Having worked at Managed Uptime, Nityo Infotech, VXI Global Solutions, Philstar, and TeleTech, Chester Luke S. has supported IT operations in both BPO and digital marketing industries. He managed audience segmentation, deliverability, and lifecycle communications for email campaigns, while ensuring digital compliance. In IT support roles, he provided remote infrastructure assistance and customer-facing technical support through multiple channels. His experience includes first-level troubleshooting, user support via phone, email, and remote tools, as well as data entry adhering to confidentiality standards. Chester Luke S. holds a Bachelor’s in Computer Science and is skilled in customer technical support and data accuracy for virtual environments.

Experience

  • Email Campaign Specialist

    Managed Uptime · 2024 — 2024
    Executed email marketing campaigns emphasizing audience segmentation, deliverability, and the customer lifecycle. Utilized email platforms and tools for campaign creation, monitoring, and reporting while ensuring adherence to best practices in digital communication.
  • IT Help Desk

    Nityo Infotech · 2022 — 2022
    Delivered first-level IT support encompassing software troubleshooting and remote infrastructure assistance. Addressed technical issues for users through phone, email, and remote access, collaborating with various IT solutions and BPO services.
  • Account Associate (Technical Support)

    VXI Global Solutions · 2015 — 2016
    Managed incoming technical calls from customers, diagnosing issues, troubleshooting, and providing effective resolutions. Communicated clear solutions to non-technical users.
  • Data Encoder

    Philstar · 2015 — 2015
    Maintained accurate data entry while adhering to strict confidentiality and quality standards.
  • Customer Service Representative

    TeleTech / SPI Global CRM Inc. · 2016 — 2014
    Managed customer inquiries, addressed complaints, and provided support for products and services. Developed strong communication and problem-solving skills applicable to IT support roles.

Skills & Expertise

Education

  • Bachelor of Science in Computer Science
    STI College Novaliches · 2007 — 2018

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