Chevery B.

Chevery B. is an accomplished professional specializing in Workforce Management and Call Center Operations, with extensive experience in technical support, real-time analysis, and team leadership across major Jamaican business process outsourcing companies. At IBEX Global Jamaica, Chevery advanced from Real-Time Analyst to Workforce Compliance Specialist, focusing on adherence monitoring, schedule compliance, attendance analysis, and performance reporting to support operational efficiency and service level agreements. Earlier, as Team Lead – Operations, Chevery supervised and coached agents, managed escalations, and upheld customer satisfaction. Experience at Alorica and Sutherland Global Services included roles such as Technical Support Representative and Reservations Specialist, where Chevery delivered customer service excellence and technical support & troubleshooting, as well as supporting workforce scheduling and reporting functions. Proficient in Avaya CMS, IEX, and Microsoft Office tools, Chevery is versed in the practical demands of call center environments.