Chevonne N.
Senior Cybersecurity Technical Support Specialist
Open to offersNew to PlatformAbout
Chevonne J. is a Technical Support & Security Specialist with over 13 years of expertise spanning SaaS platforms, cloud environments, and cybersecurity operations. Her career includes positions at Amazon Web Services, Digicert, IINET, Cloud Direct, and Fuse Universal, where she specialized in incident management, SSL/TLS certificate management, and trust & safety investigations for enterprise and high-risk digital environments. As Team Lead at Peqt, Chevonne led a 25-member team, overseeing recruitment, performance management, and operational process improvements. Her tenure at AWS and Digicert involved conducting risk assessments, complex security reviews, and providing advanced technical support to resolve escalated issues. Chevonne has also managed customer onboarding, compliance enforcement, and technical troubleshooting for Linux servers and telecommunications services. She holds a Linux+ certification and has a strong record of optimizing support functions and security protocols within technology and telecommunications sectors.
Experience
Trust & Safety Specialist
Amazon Web Services · 2023 — 2025Conduct thorough investigations into compromised accounts and policy violations, while managing sensitive escalations with independent judgment. Oversee identity verification processes and advise customers on account recovery and remediation actions.Technical Support Analyst
Digicert · 2022 — 2023Deliver Tier 2/3 support for SSL/TLS and Code Signing certificates within various server environments. Guide customers through the installation and renewal of certificates and troubleshoot issues relating to encryption and secure connections.Technical Support Engineer and Manager 2IC
Cloud Direct · 2021 — 2021Manage critical incident escalations and ensure effective resolution. Facilitate communication between support and management teams to enhance collaboration on platform issues.Technical Support Engineer & Account Manager
Fuse Universal · 2018 — 2021Serve as the main technical contact for enterprise customer accounts, providing support across multiple channels. Conduct root cause analysis and coordinate with engineering on product issues while leading onboarding and training initiatives.Team Lead
Peqt · 2020 — PresentManage a team of 25 staff, ensuring operational efficiency and service quality through developed SOPs. Responsible for the entire recruitment and training process while maintaining high guest satisfaction and managing budgets, inventory, and vendor relationships.Cloud Support Graduate
Amazon Web Services · 2017 — 2018Troubleshoot Linux-based workloads and AWS configurations, performing root cause analyses and replicating issues in test environments while delivering technical support in a high-volume setting.Billing & Accounts Specialist
Amazon Web Services · 2017 — 2017Address complex billing and account-related inquiries from AWS customers, performing investigations and audits to uncover discrepancies and advising on cost optimization.Learning Academy Supervisor
IINET · 2015 — 2016Oversee the onboarding and supervision of new employees, ensuring they meet support standards. Provide structured coaching and manage quality assurance processes, while handling escalations and maintaining performance alignment.Troubleshooting Technician and Manager 2IC
IINET · 2014 — 2015Configure and support telecommunications services, including VoIP, Fibre, ADSL, and PSTN. Manage technical escalations and mentor new team members to enhance overall team performance.
Skills & Expertise
Education
- Completed Grade 12Stonefountain College · 2005 — 2009
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