Cheyenne B.
Mid-Level Customer Service and Sales Representative
Open to offersNew to PlatformAbout
Cheyenne B. is a customer service and sales professional with over 6 years of experience. She has demonstrated leadership in various roles, including as an Office Administrator at West Trade Medical Center and Team Lead at MyCart Express, where she managed operations and enhanced customer experiences. Her proficiency in CRM Systems and the Microsoft Office Suite underpins her capability to handle administrative tasks with efficiency and precision. At Fusion BPO and Conduent Jamaica, she exceeded sales targets by leveraging skills in Sales, upselling, and cross-selling. Her adaptability to fast-paced environments complements her strategic problem-solving abilities. Cheyenne holds a Customer Service Certificate from HEART Trust NTA and is completing her Administrative Assistant Level 3 Certificate, further affirming her commitment to professional development in the business domain.
Experience
Office Administrator
West Trade Medical Center · 2025 — 2026Oversaw daily office operations to facilitate an efficient workflow. Addressed client and patient inquiries through phone calls and emails while maintaining organized confidential files and scheduling appointments.Team Lead
MyCart Express · 2023 — 2025Welcomed customers and addressed inquiries in person, on the phone, and via email. Managed front desk tasks to create a friendly environment while resolving customer issues to ensure satisfaction.Customer Service and Sales Representative
Fusion BPO · 2022 — 2023Conducted outbound calls to promote products and services to both potential and existing customers. Overcame customer objections and collaborated with team members to enhance sales strategies.Customer Service & Sales Representative
Conduent Jamaica · 2017 — 2020Provided customer support through various channels including phone, email, and chat. Focused on upselling and cross-selling products while keeping records of customer interactions.Customer Service & Sales Representative
Teleperformance Jamaica · 2016 — 2017Delivered high-quality service across multiple communication mediums. Achieved sales targets through effective upselling and meticulously documented customer interactions.
Skills & Expertise
Education
- High School DiplomaSecondary Education
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