Mid-Level Banking Customer Service Specialist
Open to offersNew to PlatformChidiebere A. is a seasoned professional currently positioned as a Virtual Assistant in Abuja, Nigeria. With substantial experience in the banking sector, she primarily served at Heritage Bank Plc as the Lead Teller, from September 2015 to May 2024. In this role, she skillfully processed daily financial transactions with a high level of accuracy and compliance, managed large volumes of cash, and maintained detailed financial records. Her role extended to delivering excellent customer service, resolving client issues, building strong client relationships, and ensuring strict adherence to banking regulations and procedures. Her technical proficiency includes expertise in Bookkeeping & Financial Records Keeping, Email & Calendar Management, and Data Entry & Database Management. Chidiebere is proficient in tools such as Google Workspace and Microsoft Office, and she has basic knowledge of Zendesk, Freshdesk, and Canva. Currently pursuing a BSc in Business Administration at the University of the People USA, her academic background includes a Diploma in Accountancy from the Federal Polytechnic Bida, Nigeria.
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