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Chidiebere V. — Mid-Level Banking Customer Service Specialist from Nigeria

Chidiebere V.

Mid-Level Banking Customer Service Specialist

Nigeria 1-2 years
Open to offersNew to Platform
Languages
English
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About

Chidiebere A. is a seasoned professional currently positioned as a Virtual Assistant in Abuja, Nigeria. With substantial experience in the banking sector, she primarily served at Heritage Bank Plc as the Lead Teller, from September 2015 to May 2024. In this role, she skillfully processed daily financial transactions with a high level of accuracy and compliance, managed large volumes of cash, and maintained detailed financial records. Her role extended to delivering excellent customer service, resolving client issues, building strong client relationships, and ensuring strict adherence to banking regulations and procedures. Her technical proficiency includes expertise in Bookkeeping & Financial Records Keeping, Email & Calendar Management, and Data Entry & Database Management. Chidiebere is proficient in tools such as Google Workspace and Microsoft Office, and she has basic knowledge of Zendesk, Freshdesk, and Canva. Currently pursuing a BSc in Business Administration at the University of the People USA, her academic background includes a Diploma in Accountancy from the Federal Polytechnic Bida, Nigeria.

Experience

  • Lead Teller

    Heritage Bank Plc, Nigeria · 2015 — 2024
    Handled daily financial transactions with precision and ensured compliance. Oversaw a significant amount of cash while keeping thorough financial records. Provided outstanding customer service and addressed client concerns. Established trustworthy relationships with clients through professionalism. Ensured compliance with banking regulations and procedures. Assisted with administrative duties such as documentation and reporting.
  • Teller

    Enterprise Bank Plc, Nigeria · 2013 — 2015
    Performed the same duties as outlined for the Lead Teller position.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration
    University of the People · 2026 — 2030
  • Diploma in Accountancy
    Federal Polytechnic Bida · 1997 — 2000
  • Senior Secondary Certificate
    Umuimenyi Technical Secondary School Nkpa

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