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Chimham B. — Junior Technical Support Specialist from Philippines

Chimham B.

Junior Technical Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Chimham B. is a seasoned professional with extensive experience in the hospitality and digital service sectors. Holding a Bachelor of Hospitality Management from the University of the Visayas, he has demonstrated his expertise as a Technical Support Specialist and Customer Care Specialist across various esteemed organizations including Newfold Digital, Sykes Asia Inc, and Tech Mahindra. Known for his technical prowess, Chimham is proficient in using platforms such as Salesforce, HubSpot, and Zendesk, and has considerable knowledge in Microsoft ASP.NET MVC, Web APIs, and troubleshooting Microsoft 365 services. He has effectively handled responsibilities like order processing, managing calendar schedules, troubleshooting technical issues, and installing basic WordPress plugins, underscoring his ability to deliver reliable support while fostering customer satisfaction. Chimham's ability to coordinate with teams enhances his capability to ensure prompt task completion and adept problem-solving.

Experience

  • Customer Care Specialist/Fingerhut

    Newfold Digital · 2021 — 2026
    Handled order processing, monitored order status, responded to customer inquiries, and promoted relevant products or services to enhance customer satisfaction.
  • Technical Support Specialist/Back Office

    Sykes Asia Inc · 2017 — 2021
    Troubleshot email services, domain name issues, and hosting services, while coordinating with multiple teams to ensure timely task completion. Key responsibilities included diagnosing and resolving issues related to Microsoft 365, Outlook, and Microsoft Exchange.
  • Technical Support Specialist/Centurylink

    Tech Mahindra · 2016 — 2017
    Assisted customers with cable and internet service issues, including troubleshooting Wifi connections and configuring customer modems. Set up technician dispatch and provided schedules for further assistance, while also troubleshooting Prism cable service configurations.

Skills & Expertise

Education

  • Bachelor of Hospitality Management
    University of the Visayas · — — 2026

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