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Chinenye C. — Junior Executive/Administrative Virtual Assistant from Nigeria

Chinenye C.

Junior Executive/Administrative Virtual Assistant

Nigeria 1-2 years
Open to offersNew to Platform
Languages
English
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About

Chinenye C. is an accomplished Executive/Administrative Virtual Assistant with over two years of experience lending expert support to executives, CEOs, and entrepreneurs in various business domains. Notably, Chinenye excels in streamlining operations and managing communications, having achieved a significant 80% reduction in email backlogs and a 40% improvement in customer response times. Proficient in tools like Gmail, Outlook, Zendesk, and HubSpot CRM, Chinenye is adept at optimizing workflows and coordinating projects to meet deadlines precisely. In their role at Royal Way Nig. LTD, Chinenye handled executive calendars, coordinated travel, and maintained CRM systems with meticulous accuracy, thereby facilitating informed decision-making. Previously, as a Customer Support Specialist with Luchy Wears, Chinenye effectively managed client communications and improved ticket resolution times through structured templates. They hold a Bachelor of Science in Biochemistry from Michael Okpara University of Agriculture UMUDIKE.

Experience

  • Executive Assistant

    Royal Way Nig.LTD · 2026 — Present
    Oversaw executive calendars and coordinated travel arrangements, ensuring effective diary management. Streamlined communication workflows to significantly reduce email backlog and maintain timely client correspondence. Updated CRM platforms to ensure accurate client data, facilitating informed decision-making. Organized professional documentation and conducted strategic research to support business initiatives, while managing stakeholder communication for executives.

  • Customer Support Specialist

    Luchy Wears · 2024 — 2025
    Handled client inquiries via email and live chat, providing prompt and professional responses. Maintained accurate records in CRM systems such as Zendesk, Intercom, and HubSpot to ensure efficient ticket management. Enhanced ticket resolution times through the use of structured templates and proactive follow-ups. Fostered high levels of customer satisfaction through solution-oriented communication and implemented improved support processes to boost client retention.

Skills & Expertise

CMS

Education

  • Bachelor of Science, Biochemistry
    Michael Okpara University of Agriculture UMUDIKE

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