Chinwenwa O.
Mid-Level Remote Customer Support Representative
Open to offersNew to PlatformPortfolios
About
Chinwenwa O. is a Remote Customer Support Representative and Virtual Assistant based in Lagos, Nigeria. With a solid history in customer service, she has exhibited expertise in managing a variety of support channels including email, chat, and phone, successfully elevating customer experiences. At Crystal Hall School, Chinwenwa adeptly handled inquiries and maintained service records, ensuring prompt resolution of issues through team collaboration. Her tenure at Reintop School further honed her skills in administrative support and professional communication, driving customer satisfaction. Earlier, at Class Hospitality Ltd., she managed guest relations and operational supervision. Utilizing tools such as Zendesk and Freshdesk effectively, she brings robust CRM management and ticket resolution expertise. She holds a B.Sc. in Education Accounting from Imo State University and is certified in Customer Service, underscoring her commitment to professional excellence in customer support and administrative roles.
Why hire me
You should hire me because I’m dependable, empathetic, and solutions-driven. I’m skilled at handling customer issues calmly, communicating clearly, and making sure every customer feels heard and valued. I’m available, coachable, and committed to giving excellent service that keeps customers coming back. I stay calm under pressure and make customers feel valued. I have experience with support tools and I’m in GMT+1 with weekend/night availability. I’m quick to learn, I take feedback well, and I care about results. I’m not just looking for a job. I’m looking to help your company grow by keeping customers happy.
Experience
Customer Support Representative /Virtual Assistant
Crystal Hall School · 2025 — 2026Handled inquiries via phone, email, and in-person channels while resolving customer concerns and maintaining service records. Collaborated with internal teams to facilitate timely issue resolution.Administrative Officer / Customer Service Assistant
Reintop School · 2023 — 2024Provided assistance to customers and stakeholders with inquiries and support requests. Maintained important records and contributed to daily administrative operations, ensuring effective communication and customer satisfaction.Receptionist / Duty Manager
Class Hospitality Ltd. · 2013 — 2018Oversaw guest relations and managed complaint resolutions. Coordinated service delivery and supervised staff while maintaining operational reports and customer records.
Skills & Expertise
Education
- Bachelor of Science in Education AccountingImo State University · 2006 — 2010
- Senior Secondary School CertificateAir Force Secondary School · 1998 — 2004
Interested in this professional?
Sign in as an employer to save this profile or invite Chinwenwa O. to a job.
Sign in as an employer