Chioma N.

Chioma N. is a seasoned Customer Service Representative and Virtual Support Professional based in Lagos, Nigeria, with over four years of experience enhancing customer experiences in remote teams and digital service environments. She excels in managing customer inquiries through email, chat, and CRM systems, as well as delivering support via social media, maintaining high customer satisfaction and rapid resolution times. Chioma has a proven track record in handling returns, refunds, and workflow coordination, which she achieves through her organized, empathetic, and solutions-focused approach. As a Customer Support Coordinator and Talent Operations Associate at Excelerate, she improved ticket resolution efficiency by 20% and maintained 95% SLA compliance. Her technical proficiency includes tools such as Freshdesk, Zendesk, and Salesforce, and she holds a B.Tech in Industrial Chemistry from the Federal University of Technology Owerri, alongside a PGD in Business Management from the University of Nigeria Nsukka. Her certifications in automation and project management further enhance her capabilities in workflow optimization.