Post a Job Free
147 viewsTalent
Chisom Z. — Mid-Level Customer Service Specialist from Nigeria

Chisom Z.

Mid-Level Customer Service Specialist

Nigeria 3-6 years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Zion C. is a results-driven professional with over five years of experience spanning travel consulting, financial services, fashion, and food industries. Currently serving as a Travel Consultant at ASAP TICKETS (USA), Zion manages high-volume telephone-based customer servicing, expertly navigating complex Windows OS platforms and multiple internal databases to resolve intricate travel and financial transaction inquiries while meeting strict QA and AHT metrics. Previously, at AIM WORLD INTERNATIONAL, Zion supervised daily operations, trained staff in product knowledge retention, and drove team quality assurance. As a Credit Analyst at RIMWORLD CAPITAL, Zion demonstrated strong analytical skills, evaluating creditworthiness and ensuring adherence to financial regulations. Zion's expertise further includes data entry and efficient report generation, supported by formal education in Archaeology & Tourism.

Experience

  • Travel Consultant

    ASAP TICKETS, USA · 2025 — Present
    Handles a high volume of telephone-based customer servicing, fielding over 50 inquiries each day related to complex travel itineraries and financial transactions. Maintains complete accuracy in client records and travel history by navigating multiple internal databases and Windows OS platforms. Resolves market-sensitive travel issues while meeting AHT (Average Handle Time) and QA standards, streamlining After Call Work (ACW) to enhance both productivity and operational availability.

  • Manager

    AIM WORLD INTERNATIONAL, NIGERIA · 2023 — 2024
    Oversaw daily operations to ensure team compliance with operational goals and consistent quality assurance (QA) performance. Led strategies designed to improve customer satisfaction and addressed complex client issues. Provided training and mentorship to staff focused on product knowledge retention and business management system efficiency.

  • Credit Analyst

    RIMWORLD CAPITAL, NIGERIA · 2022 — 2023
    Utilized financial market understanding and analytical skills for creditworthiness evaluations across a varied client base. Addressed complex financial documentation challenges to guide data-driven decisions regarding loan approvals. Adhered strictly to financial regulations and productivity targets while using specialized credit reporting software.

  • Stylist Assistant

    EXECUTIVE COUTURE, NIGERIA · 2022 — 2022
    Coordinated schedules for a large number of elite clients utilizing multiple scheduling systems. Handled inventory logistics and vendors' platforms to mitigate supply chain delays and ensure compliance with project timelines.

  • Customer Care Representative

    SOMIS TASTE, NIGERIA · 2019 — 2021
    Responded to high-volume inbound calls, resolved client complaints, and offered expert product knowledge to foster retention. Completed data entry and report generation using Windows OS, consistently meeting productivity metrics and departmental quality standards.

Skills & Expertise

Finance and ManagementCustomer ServiceData Entry SpecialistTravel PlanningCustomer Service and Admin Support

Education

  • BA in Archaeology & Tourism
    UNIVERSITY OF NIGERIA, NSUKKA · — — 2023

Interested in this professional?

Sign in as an employer to save this profile or invite Chisom Z. to a job.

Sign in as an employer