Chloe M.
Mid-Level Customer Support and Sales Specialist
Open to offersNew to PlatformAbout
Chloe M. is an experienced Customer/Sales Specialist with over three years of expertise in customer support and sales, specifically in appointment setting and lead qualification. Her roles have demonstrated her capabilities in handling administrative tasks and tech support. At Alorica Corp, she efficiently managed customer queries, providing technical guidance and updating internal systems to maintain smooth operations. Her position as a Co-Trainer also involved mentoring new hires in sales processes. Later, at Homeaglow, she further honed her skills in converting leads into appointments while maintaining professional communications. Chloe excels in CRM tools, software troubleshooting, and maintaining organized records, making her a valuable asset in driving business success through reliable support and analytical problem-solving.
Experience
Appointment Setter / Sales Representative
HOMEAGLOW · 2025 — 2026Managed both inbound and outbound customer inquiries, converting leads into scheduled appointments. Oversaw basic administrative tasks that included data entry, reporting, and job tracking. Ensured professional communication with clients through email and phone interactions.Co-Trainer/Sales Support Representative
ALORICA CORP · 2021 — 2024Handled customer concerns through phone and email in a professional manner. Provided clear responses when templates were not available. Updated internal systems for tracking interactions and maintaining organized workflows. Supported the training of new hires on sales and customer service processes. Offered technical support for CRM and scheduling software, addressing syncing and data issues. Assisted customers and internal users by troubleshooting software problems and delivering step-by-step guidance.
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