Chona C.
Mid-Level B2B Account Manager
Open to offersNew to PlatformAbout
Chona C. is a detail-oriented B2B Account Manager with a reliable track record of enhancing team productivity and exceeding sales targets. At YFC Boneagle International, she efficiently updated business records and coordinated with various departments such as Logistics and Procurement to manage deals and orders. Her proactive communication ensured clients were informed about shipments, and she customized pricing strategies to optimize bulk sales. Previously, at Acquire BPO, she excelled as an Outbound Sales Representative, utilizing Salesforce to efficiently track leads and prioritize tasks. Her strong command of persuasive communication led to consistent goal achievement and improved customer satisfaction. At Orchid Cybertech Services, she adeptly handled inbound sales, focusing on customer needs and service recommendations. Her early role at Alorica as a Customer Experience Representative honed her complaint handling and upselling skills while retaining customers with tailored solutions. Chona holds a senior high school diploma in Accountancy and Business Management from APEC Schools-Pateros.
Experience
B2B Account Manager
YFC BONEAGLE INTERNATIONAL (MONOPRICE) · 2025 — 2026Updated records for businesses, including applications for Line of Credit and Tax Certificates. Coordinated with departments such as Logistics and Manufacturing on deals and orders, and scheduled meetings for leadership regarding upcoming projects and biddings. Monitored global market pricing for items and estimated availability for back orders, while proactively communicating shipment updates. Provided customized pricing for bulk orders tailored to client budgets.Outbound Sales Representative
ACQUIRE BPO - FUSION CX (AT&T B2B) · 2024 — 2025Utilized Salesforce for tracking leads and managing customer data efficiently. Addressed customer concerns promptly to enhance satisfaction and exceeded personal sales targets by employing effective communication and product knowledge. Cultivated strong customer relationships to promote repeat business and ensured clients received essential information promptly during calls.New Sales Representative
ORCHID CYBERTECH SERVICES - TECH MAHINDRA (TPG TELECOM) · 2023 — 2024Handled inbound customer calls, focusing on their needs and recommending suitable services based on technology availability. Explained terms and conditions clearly prior to processing orders and provided guidance on service activation and equipment support.Moving Home & Plan Change Officer
ORCHID CYBERTECH SERVICES (TPG TELECOM) · 2022 — 2023Assisted customers with the relocation of internet services to new properties according to available technology. Helped clients reduce costs by adjusting service plans based on their usage and promoted mobile services during calls.Customer Experience Representative
ALORICA (T-MOBILE) · 2021 — 2022Resolved issues related to promotions and billing, including payment discrepancies. Conducted troubleshooting for coverage concerns before referring to Tech Support and collaborated with departments and third-party vendors to address customer inquiries. Upsold various services and retained customers by providing tailored solutions.
Skills & Expertise
Education
- Senior High School Graduate in Accountancy and Business ManagementAPEC Schools-Pateros · 2018 — 2020
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