Chona Q.
Mid-Level Export Documentation Specialist
Open to offersNew to PlatformAbout
Chona Q. is a knowledgeable customer service professional with extensive experience in the shipping and logistics industry. She leverages her background in a Bachelor of Science in Airline Management from Royal Christian College to excel in export documentation and client coordination. At Worldwide Logistics Phils. Solutions Inc., Chona managed export FOB sea freight bookings, coordinated with shipping lines, and oversaw client interactions, ensuring seamless vessel schedules and timely billing processes. Her role as an Export Coordinator at Logwin Air + Ocean Phils. Inc. involved comprehensive management of VISMIN export bookings and assisting sales teams with documentation needs. Her tenure as a Customer Service Representative at COSCO Shipping Lines Phils. Inc. saw her handle space and route requests while maintaining accurate records using the IRIS2 system. Previously, Chona served at Marianas Express Lines as a Booking Coordinator, where she managed CIF sea freight bookings and resolved operational issues, showcasing her skills in the Solvermind system and effective operational support. Fluent in English and proficient in Microsoft Office, her dedication to maintaining customer satisfaction is evident across her roles.
Experience
CSR & OPS (VISMIN)
Worldwide Logistics Phils. Solutions Inc · 2025 — 2026Managed export FOB sea freight bookings for Manila & VisMin, coordinating confirmations with shipping lines. Oversaw client coordination tasks such as vessel schedules and document cut-offs, while preparing Bills of Lading and verifying drafts with shippers. Handled billing and invoicing by monitoring carrier and vendor invoices and processing AR/AP in GM2 system. Facilitated release requests upon payment confirmation and supported operations in billing.Export Coordinator (Seafreight)
Logwin Air + Ocean Phils. Inc · 2024 — 2025Executed VISMIN export bookings, routing, and confirmations of shipments. Coordinated vessel schedules and cargo notifications, supporting Sales & Telemarketing teams with client documentation. Generated Bills of Lading and processed invoices using Cargowise system, ensuring operational support and documentation flow.Customer Service Representative (DOCS Dept.)
COSCO Shipping Lines Phils. Inc · 2014 — 2024Managed export documentation and customer service to ensure accurate booking acceptance. Oversaw space and route requests, including transshipment approvals, while coordinating with vessel operators for weekly forecasts. Monitored operational emails and maintained accurate records in IRIS2 system for shipments and transactions.Booking Coordinator/Operations Docs Asst.
Marianas Express Lines Phils. Inc. · 2009 — 2014Responded to customer inquiries and facilitated CIF sea freight booking acceptance. Supported Sales & Operations teams with reports and handled operational issues by providing timely solutions. Offered shipment updates, tracked cargo, and maintained records in Solvermind system.
Skills & Expertise
Education
- Bachelor of Science in Airline ManagementRoyal Christian College · — — 1999
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