Chonrad L.
Mid-Level Quality Analyst
Open to offersNew to PlatformAbout
Chonrad P. is a dedicated Quality Analyst with over four years of experience specialized in banking, fraud prevention, content moderation, and customer operations. His role as a Quality Analyst at Task Us has him auditing labeler outputs to maintain high data accuracy and analyzing performance trends to deliver data-driven insights. Previously, he served as a Fraud Prevention Specialist where he was responsible for identity verification screening and application authenticity for a major US-based financial institution. At Teleperformance Inc., Chonrad played key roles in digital banking and retail banking, where he managed operations and provided policy guidance to support representatives. His academic background includes a Bachelor's degree in Early Childhood Education from Philippine Normal University, and a foundation in Humanities and Social Sciences. Proficient in data analysis and Microsoft Office, Chonrad's work consistently reflects his commitment to operational excellence and effective communication.
Experience
Data Annotator/Content Moderator
Task Us · 2024 — 2025Evaluated user-generated short-form video content for compliance with safety and community guidelines, reviewing inappropriate or policy-violating content and executing moderation decisions, while providing high-quality labeled data to enhance automated AI detection systems.Quality Analyst
Task Us · 2025 — PresentAudited and evaluated labeler outputs against client-standard policies to ensure high data accuracy and consistency, analyzed production performance trends to extract operational metrics, and facilitated team learning sessions along with leading weekly presentations to discuss quality scores and operational gaps.Fraud Prevention Specialist
Teleperformance Inc. · 2023 — 2024Conducted identity verification screening for credit applications with a major US-based financial institution through inbound and outbound communication, validating application authenticity by reviewing public and financial records and executing multi-factor security checks.Digital Banking/Credit Monitoring SME
Teleperformance Inc. · 2022 — 2023Provided real-time policy guidance and operational assistance to frontline support representatives, handling escalated customer issues and supervisor calls to address complex concerns and uphold satisfaction metrics.Everyday Banking Specialist
Teleperformance Inc. · 2023 — 2023Oversaw routine retail banking operations for a major UK financial institution, facilitating direct debit and standing order administration, and offering technical support for online banking navigation while addressing general account inquiries.Digital Banking Specialist
Teleperformance Inc. · 2021 — 2022Managed balance checks, dispute placements, and general account inquiries through various channels including phone, email, and live chat, promoting high customer retention and swift issue resolution for a digital financial platform.Customer Service Representative (Retail)
Inspiro Relia Inc. · 2021 — 2021Provided phone support for a US women’s apparel retailer, assisting customers with order entry, tracking, and post-purchase support, while efficiently resolving order inquiries to enhance the shopping experience.
Skills & Expertise
Education
- Bachelor in Early Childhood EducationPhilippine Normal University · 2019 — 2025
- Humanities and Social SciencesDr. Carlos S. Lanting College · 2017 — 2019
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