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Chris — Mid-Level Customer Service Officer from South Africa

Chris

Mid-Level Customer Service Officer

South Africa Less than 1 year
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About

Merina M., a dedicated professional with a decade of experience, excelled as an Information Officer at Mukuru Africa in Pretoria. Her career has been focused on delivering exceptional customer service by assisting clients with inquiries and resolving queries efficiently. At Mukuru Africa, she maintained accurate records while ensuring compliance with FIC requirements and managing customer complaints, all of which contributed to a positive customer experience. Merina is known for her strong communication skills in English, both verbal and written, as well as her ability to handle problem-solving and conflict resolution. Her background in Office Administration from Spesiss College further supports her capability to manage time effectively and multitask in high-pressure environments.

Experience

  • INFORMATION OFFICER

    MUKURU AFRICA
    Provided assistance to customers with inquiries and product information while ensuring the maintenance of accurate records. Managed customer complaints, issued Mukuru Cards, and facilitated sign-ups. Ensured compliance with FIC regulations from customers.

Skills & Expertise

Education

  • O Level
    Epworth Secondary School · — — 1994

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