Chris N.
Senior IT Specialist
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About
Chris C. is a detail-oriented IT Specialist with over seven years of experience in providing technical support and maintaining IT infrastructure across various fast-paced environments. His expertise is particularly strong in Microsoft 365 administration, network troubleshooting, and SCCM & Remote Software Deployment. Chris has played significant roles in diverse sectors, from freelancing to IT Support at ISO Industries in Djibouti, where he oversaw enterprise IT infrastructure and collaborates with stakeholders to enhance operational efficiency. Notably, he managed IT services at The Ark Junior Schools, implementing key technologies like Dynamics 365 ERP systems, and served the European Union's Election Observation Mission as an IT Assistant. His education includes a Bachelor of Science in Business Information Technology from Jomo Kenyatta University, and he holds multiple certifications, including the Google IT Support Certification. Chris demonstrates a consistent ability to resolve issues, optimize performance, and support enterprise systems while maintaining a commitment to learning and improving IT operations.
Experience
IT Support
Freelancing · 2025 — PresentProvided IT consulting services for small and medium-sized organizations while recommending technology solutions to enhance operational efficiency.IT Maintenance Technician
ISO Industries SARL · 2023 — 2025Administrated the enterprise IT infrastructure, which included PBX systems, CCTV solutions, and end-user computing devices. Supported Windows-based user devices and resolved hardware and software incidents in accordance with service level agreements. Implemented best practices for endpoint security and collaborated with stakeholders and vendors to address infrastructure issues.IT Assistant
European Union, Election Observation Mission · 2022 — 2022Managed Microsoft Exchange 365 services for mission users and provided support for Windows laptops and Android devices via Microsoft Intune. Maintained ICT asset inventory and lifecycle records while delivering technical assistance to mission staff to ensure efficient incident resolution.ICT Manager
The Ark Junior Schools · 2021 — 2022Established the IT department, implementing network infrastructure, cloud mail servers, and virtual private servers. Introduced Dynamics 365 ERP system to facilitate streamlined operations and oversaw IT service delivery and infrastructure enhancements that included biometric access and CCTV.ICT Assistant
Greenlife Crop Protection Africa Limited · 2020 — 2021Administered web servers through cPanel and managed Office 365 email services. Executed hardware and software projects while providing tier 1 and tier 2 support, and nurtured relationships with external IT vendors and affiliates.IT Assistant
International Peace Support Training Centre · 2019 — 2020Supported colleagues at various levels through user training and satisfaction improvement. Maintained IT systems and workstations, ensuring support was delivered in line with service level agreements while liaising with vendors and stepping in for the IT Manager on strategic functions.Customer Success Consultant
Digital Vision EA · 2016 — 2019Led software adoption projects across counties in Kenya in collaboration with Swisscontact Foundation and RTI International. Promoted product awareness through organic and media campaigns while serving as a technical support consultant for Equity Bank’s EazzyChama software service. Managed support requests on the Zendesk ticketing system and organized workflows using Trello.
Skills & Expertise
Education
- Bachelor of Science in Business Information TechnologyJomo Kenyatta University of Agriculture and Technology · 2016 — Present
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