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Christ — Mid-Level Operations Manager from Indonesia

Christ

Mid-Level Operations Manager

Indonesia 6+ years 1600 - 3500 USD per month
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Henri K. is an accomplished Operation Manager with extensive experience in strategic leadership and operational management. Based in Jakarta, Indonesia, Henri has demonstrated his proficiency in various industries, including technology and exhibitions. At PT. MetaCloud Technology, he oversaw operations for multiple retail stores, ensuring seamless daily workflows and achieving sales targets. As a Global Operation Manager at PT. Meorient Exhibition International, Henri directed a multinational team to facilitate 9,000 successful supplier-buyer matches, utilizing data-driven insights and cross-functional collaboration. His expertise extends to business development, having secured significant revenue growth at Juno Markets.Ltd through innovative community engagement and targeted marketing strategies. A notable achievement in his career includes receiving international recognition for best management due to exceptional performance. Henri's advanced skills in KPI development, business planning, and quality assurance have been key drivers of his success, setting him apart as a dynamic leader capable of driving transformative growth in today's competitive business landscape.

Experience

  • Head of Operations

    PT. MetaCloud Technology · 2025 — 2026
    Managed operations across 6 retail stores, handling daily workflows, staff scheduling, and inventory management to ensure effective service and sales across outlets. Crafted and enforced standardized SOPs for store operations, covering aspects like opening/closing, cash handling, and customer service. Established sales targets of IDR 10,000,000 per store monthly, overseeing performance tracking and identifying areas for improvement. Compiled and presented monthly performance reports to the Director, including sales analysis and inventory status.

  • Project Director

    Micehub · 2025 — 2026
    Led 3 project managers, aligning their actions with the company's strategic goals through effective KPI application aimed at boosting revenue growth by 20%. Developed performance metrics across 6 divisions, enhancing operational efficiency by 20%. Facilitated B2B ecosystem solutions that linked over 150 suppliers with 200 buyers, resulting in a 35% increase in revenue in the exhibition sector. Managed project operations while addressing multi-functional challenges.

  • Global Operation Manager

    PT. Meorient Exhibition International · 2023 — 2025
    Oversaw a 35-member international team including 7 sector leads to develop and implement tailored business strategies, achieving 9,000 successful supplier-buyer matches in a year. Utilized data-driven market insights to improve conversion rates between 18% and 32% in significant international markets, including Indonesia, Dubai, Turkey, and South Africa. Established strong relationships with over 5 major stakeholders, driving sustained revenue growth and market expansion.

  • Business Development Manager

    Juno Markets.Ltd · 2022 — 2023
    Developed a cohesive operational workflow integrating marketing, sales, and customer service, contributing to securing deals worth 2 Billion in a three-month timeframe. Engaged and mobilized a community of 2,000 members through creative Telegram initiatives and diverse outreach methods, connecting with 1,000 potential leads weekly via calls, texts, and emails.

  • Operational Trainer

    Zipmex Exchange Indonesia · 2022 — 2023
    Created and delivered tailored training programs for 27 agents, focusing on KYCs, telesales, and customer service, resulting in an increase of average QA scores from 80 to 93 within two months. Designed a detailed 6-month training syllabus and weekly materials to improve operational skills across multiple departments.

  • Junior Team Leader

    Zipmex Exchange Indonesia · 2021 — 2022
    Supervised a 4-member escalation team handling multi-channel support, efficiently processing 80 chats, 20 emails, and 35 community inquiries daily to ensure timely customer issue resolution. Enhanced issue resolution across various platforms, earning team members 'Best-Agent' recognitions on a monthly basis. Provided weekly performance reports and process improvements to boost service efficiency by over 25%.

  • Customer Services Representatives

    Zipmex Exchange Indonesia · 2021 — 2021
    Focused on delivering exceptional customer service while managing 3 chat bars and addressing 125 chats daily, resolving queries effectively. Handled 30 emails and 20 community inquiries each day, ensuring prompt and efficient support. Achieved 'Best Agent of the Month' recognition within two months of employment, reflecting high service quality.

  • Customer Services Representatives

    PT. Teleperformance Indonesia · 2020 — 2021
    Provided international e-commerce support by managing 250 chats daily across 8 channels, streamlining order processing and logistics communications. Conducted refund procedures and resolved customer inquiries adhering strictly to protocols, thereby improving customer satisfaction significantly.

  • Customer Service Representatives

    PT. Asuransi Sinarmas · 2018 — 2020
    Facilitated the insurance claims process by engaging with over 50 clients weekly through in-person consultations, email, WhatsApp, and phone, ensuring accurate data collection. Improved compliance with new insurance regulations by 40% through proactive follow-ups on regulatory updates. Organized key insurance data to enhance operational efficiency for cross-functional teams.