Christ J.
Mid-Level BPO Team Manager
Open to offersNew to PlatformAbout
Christ John A. is a resourceful professional recognized for his extensive experience in the BPO sector, specializing in leadership, customer support, and technical services. Currently serving as a Team Manager at VXI, he expertly guides and motivates team members to achieve operational goals while bridging management communication. Previously, as a Subject Matter Expert at the same company, Christ provided in-depth client process knowledge and resolved complex escalations. His background also includes roles as a Technical Service Representative and a Customer Service Representative at other notable companies like Awesome OS and ibex Global Holdings. Christ is highly skilled in handling escalations, team management, and problem-solving, ensuring high-quality client interaction through diverse channels such as voice, chat, and email. He holds an undergraduate degree in Information Technology from the University of Mindanao.
Experience
Team Manager
VXI · 2022 — PresentGuided, motivated, and supported team members towards achieving objectives. Assigned tasks, prioritized work, and monitored progress. Served as a communication link between management and the team, ensuring a clear flow of information. Mentored team members, identified skill gaps, and organized training sessions. Prepared progress reports and updated higher management on team performance.Subject Matter Expert
VXI · 2022 — 2022Provided in-depth knowledge of specific client processes, policies, and systems to ensure accuracy and compliance. Assisted in onboarding new hires, conducted refresher sessions, and clarified complex procedures for agents. Resolved complex customer issues or escalations that frontline agents could not manage.Technical Service Representative
VXI · 2022 — 2022Offered frontline assistance to customers by addressing technical issues, troubleshooting problems, and ensuring timely resolution. Diagnosed hardware, software, or network-related concerns and guided customers through step-by-step solutions. Handled complex cases and escalated unresolved issues to higher-level support teams while maintaining customer satisfaction.Customer Service Representative (Chat/Email)
Awesome OS · 2021 — 2022Provided timely and accurate responses to customer inquiries via chat and email channels, ensuring high-quality service. Delivered clear, professional, and empathetic written communication tailored to customer needs.Escalation's Desk
ibex Global Holdings · 2021 — 2021Managed supervisor-level calls by addressing complex customer concerns that frontline agents could not resolve. Implemented strategies to rebuild trust with dissatisfied customers and improve overall brand reputation.Technical Service Representative
ibex Global Holdings · 2019 — 2021Assisted customers with cable box-related issues, including installation, activation, and usage guidance. Diagnosed and resolved problems such as signal issues, connectivity errors, remote control malfunctions, and software updates.
Skills & Expertise
Education
- Bachelor of Science in Information Technology - UndergraduateUniversity of Mindanao - Davao · 2015 — 2019
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