Christan D.
Mid-Level E-commerce Customer Service Manager
Open to offersNew to PlatformAbout
Christan D. is an experienced Virtual Assistant and Customer Service Specialist with a background supporting Shopify e-commerce operations, warehouse management, and bookkeeping in the Philippines. At EcomDauvs, Christan was promoted to Customer Service Department Manager, leading a team to meet KPIs for response time and satisfaction, supervising escalation handling, data analysis, and process improvements. Previously, in manufacturing and logistics with Epson Precision Philippines Inc., Alliance Mansols Inc., and AZ Contracting System Service Inc., Christan managed inventory, supported external audits, and maintained compliance using SAP system operations and inventory management. Additionally, Christan offers expertise in accounts reconciliation support and financial documentation, anchored by a degree in Business Management from De La Salle University – Dasmariñas.
Experience
Customer Service Assistant, Virtual Assistant / Data Analytics, Manager
EcomDauvs · 2025 — PresentDelivered customer support for Shopify stores through email and chat. Managed refunds, returns, replacements, and order tracking while maintaining accurate records of customer interactions. Ensured adherence to store policies and quality standards. Led the customer service team, focusing on meeting KPIs, response times, and customer satisfaction targets. Oversaw the handling of escalations and introduced process improvements for enhanced service efficiency. Conducted analysis on customer data to boost retention and satisfaction.Warehouse Operator / Monitoring Staff
Epson Precision Philippines Inc. · 2020 — 2024Oversaw inventory management through SAP, ensuring real-time stock monitoring. Contributed to internal and external audits while maintaining compliance with safety and JSOX standards. Enhanced inventory accuracy and operational efficiency, assisting with financial reporting controls.Warehouse Operator / Monitoring Staff
Alliance Mansols Inc. · 2019 — 2020Handled stock management using SAP, ensuring accurate order fulfillment and shipping processes. Assisted in audit documentation and compliance procedures.Warehouse Operator
AZ Contracting System Service Inc. · 2018 — 2019Maintained precise inventory records and supported quality control and shipping operations. Played a role in operational monitoring and reporting.Barangay Health Worker
Company not specified · 2016 — 2018Assisted community residents with health-related concerns and worked alongside the doctor on wellness programs. Engaged in regular health meetings to discuss community needs and potential program enhancements.
Skills & Expertise
Education
- Bachelor of Science in Business ManagementDe La Salle University – Dasmariñas, Cavite, Philippines · 2013 — 2017
- High School DiplomaKaytitinga National High School · 2009 — 2013
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