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CHRISTANELLE C. — Junior Customer Service Representative from Philippines

CHRISTANELLE C.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Christanelle C. is an aspiring Virtual Assistant based in Iloilo, Western Visayas, Philippines, with direct experience in the BPO and maritime sectors. With roles including Sales Development Representative at Callbox Inc., Customer Service Representative II at TeleTech, and responsibilities in customer resolution and care at SPI CRM, Christanelle has supported companies by assisting with client outreach, technical support, and order issue resolution across sales and customer service environments. Additionally, as a Marine Engineer Apprentice at Jomalia Shipping Corp., she assisted senior marine engineers with the maintenance and operation of mechanical and electrical ship systems. Her background reflects proficiency in customer support, clear written & verbal communication, problem solving, and time management within dynamic and remote administrative settings.

Experience

  • Marine Engineer Apprentice

    Jomalia Shipping Corp. · 2022 — 2023
    Supported senior marine engineers with the upkeep, repair, and operation of mechanical and electrical systems aboard ships or marine vessels, gaining practical experience in marine engineering.

  • Sales Development Representative

    Callbox Inc. · 2021 — 2022
    Identified potential clients and introduced the company’s products or services, with an emphasis on setting meetings or calls for the sales team by reaching out to prospects.

  • Customer Service Representative II

    TeleTech · 2020 — 2021
    Handled customer service and technical support tasks by responding to service inquiries, addressing technical issues, and managing account-related concerns to provide accurate information and facilitate issue resolution.

  • Resolution and Customer Care

    SPI CRM · 2017 — 2019
    Conducted outbound calls to customers or shops for order-related updates or changes, managed email notifications, and communicated resolutions about orders directly to customers.

Skills & Expertise

Chat SupportCustomer SupportSDRCall CenterTalent AcquisitionVirtual AssistantCustomer Service Representative

Education

  • Bachelor of Science in Marine Engineering
    John B Lacson Foundation Maritime University - Molo · — — 2021
  • Accountancy Business Management Strand (Senior High School)
    Colegio de las Hijas de Jesus · — — 2018
  • Junior High School
    University of San Agustin · — — 2016

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