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Christel P. — Mid-Level Hospitality Operations Specialist from Philippines

Christel P.

Mid-Level Hospitality Operations Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Christel P. is a Food Safety Sanitation Manager and hospitality professional with a decade of supervisory experience in hotel food and beverage operations at Bluewater Resorts Maribago. Her background includes roles as Service Associate, F&B Supervisor, and Outlet Service Captain, where she managed guest communications, coordinated reservations, and led daily operational tasks using systems like OPTIMA POS and CRM platforms. Christel also maintained departmental budgets, crafted weekly staffing schedules, and ensured high customer satisfaction through efficient online complaint resolution. She specializes in creating SOPs, supporting marketing initiatives, and organizing operations virtually, leveraging her proficiency with digital communication tools and data tracking & reports. Certified in Serve-Safe Food Hygiene and holding a Diploma in Food Technology, Christel now provides virtual support to hospitality businesses, helping them maintain service excellence remotely.

Experience

  • F and B Supervisor

    Bluewater Resorts Maribago · 2021 — 2026
    Organized departmental emails and responded as necessary. Maintained updates on daily outlet revenue and budgets while creating weekly staffing schedules. Addressed guest complaints and ensured timely resolutions. Managed restaurant operations using OPTIMA POS and verified reservation details through the platform. Resolved customer issues via online platforms and CRM, promoting high levels of satisfaction. Coordinated department-related concerns through WhatsApp, Messenger, Teams, and email. Monitored daily and monthly sales, tracking budgets using Google Sheets and Excel.
  • Service Associate

    Bluewater Resorts Maribago · 2006 — 2009
    Provided attentive service to guests, addressing customer complaints and issues effectively. Managed daily responsibilities including selling and upselling.

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