Christelle B.

Christelle S. brings a diverse skill set grounded in her experience as a Customer Service Representative and English Instructor Associate. Initially gaining experience at Ayala Malls as a Customer Assistant, she enhanced her skill set through roles at Eduplaza & Spicus Global, Inc, and JJ International Learning Center, where she delivered engaging English language lessons and assessed student progress. Her ability to manage customer interactions effectively was honed at Concentrix Phil and AFNI Phil, dealing with transactions, billing, and customer escalations. At Alorica, she continued to refine her customer service expertise by efficiently handling consumer queries and providing solutions. Moreover, Christelle demonstrated her technical acumen as a Tele-collector, contacting delinquent customers to negotiate payment plans and secure overdue payments. Her academic background in Foreign Service from the University of Manila complements her professional experience, providing a robust foundation for her engagement in the fields of education and customer support.