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Christelle G. — Senior Quality Analyst from Philippines

Christelle G.

Senior Quality Analyst

Philippines 6+ years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Christelle G. is a seasoned Quality Analyst with 11 years of expertise in the customer service and quality assurance sectors, notably within the outsourcing industry. At TaskUs Outsourcing Philippines Inc., she audited multi-channel interactions, ensuring 100% data accuracy and compliance with service-level standards. Her role involved facilitating cross-functional calibration sessions, conducting QA talks, and collaborating with Operations leaders to enhance agent proficiency and customer satisfaction. Christelle also excelled as a Technical Chat Support professional at Limitless Technology, where she delivered real-time technical solutions focusing on first-contact resolution and guided non-technical users through troubleshooting processes. Additionally, she has experience as a Content Moderator, refining AI outputs and ensuring the safety of platform users. Christelle is proficient in using tools like Maestro QA, Zendesk, and Google Workspace, reflecting her robust technical capability in the field of quality assurance and customer support.

Experience

  • Quality Analyst

    TaskUs Outsourcing Philippines Inc. (TaskUs) · 2019 — 2026
    Audited multi-channel interactions including calls, emails, and chats to ensure data accuracy and compliance with service-level standards. Facilitated calibration sessions, provided one-on-one feedback to agents, and analyzed performance data to produce quality reports for senior management.

  • Technical Chat Support (Freelance)

    Limitless Technology · 2022 — 2022
    Provided real-time technical chat support, addressing inquiries related to OS installations and system issues. Guided users through troubleshooting processes and ensured timely escalation of complex problems while maintaining clear documentation.

  • Customer Service Representative

    Lizardbear Tasking Inc. (TaskUs) · 2017 — 2019
    Handled high-volume customer emails and chat messages, resolving complaints as per company policies. Troubleshot technical issues and updated customer account information, processing requests like cancellations and service upgrades.

  • Content Moderator

    Lizardbear Tasking Inc. (TaskUs) · 2015 — 2017
    Reviewed and categorized platform content, ensuring user safety and data accuracy. Moderated AI outputs for compliance and maintained detailed records of moderation activities.

Skills & Expertise

CRMCustomer ServiceComplianceQuality Assurance

Education

  • Associate Degree in Business Information Management
    Asian Institute of Computer Studies · 2011 — 2013