Christene J.
Junior Social Media Customer Support Specialist
Open to offersNew to PlatformAbout
Christene J., a seasoned Customer Service & Sales Support Specialist based in Paranaque City, Philippines, excels in social media customer support. With three years of experience in customer service roles, she has honed her skills in managing customer inquiries while maintaining a positive brand presence. Christene's expertise at Agonoy Manpower Services involved managing Instagram accounts and addressing daily inquiries, showcasing her strong communication and multitasking abilities. She adeptly handled product, service, order, and account-related concerns to support sales and customer retention. Christene's role encompassed content creation, publication of engaging Instagram materials, and leveraging AI tools to improve productivity and workflow. Her educational background in Information and Communications Technology (ICT) with a focus on Animation from Informatics College, alongside her proven problem-solving capabilities, further consolidated her proficiency in the domain.
Why hire me
You should hire me because I have 3 years experience in customer service, sales support, and social media management, which has helped me develop strong communication, problem-solving, and organizational skills. I’m comfortable dealing with different types of customers, handling multiple tasks, and making sure that work is completed accurately and on time. I’m also a fast learner and willing to adapt to new tools, processes, and responsibilities. Most importantly, I’m reliable, hardworking, and committed to providing good service and contributing to the team. I believe my experience and positive attitude would allow me to be a valuable addition to your company.
Experience
Social Media Customer Support Specialist
Agonoy Manpower Services · 2024 — 2026Managed Instagram accounts, ensuring a professional brand presence by engaging with customers and managing content creation aligned with client objectives and brand guidelines. Employed AI and digital tools to streamline workflow and enhance productivity.Customer Service Representative
Agonoy Manpower Services · 2023 — 2024Handled daily customer inquiries through Instagram direct messages and social media platforms, assisting with product, service, order, and account-related concerns, while supporting sales and customer retention.
Skills & Expertise
Education
- Information and Communications Technology (ICT) – AnimationInformatics College · 2017 — 2019
Photos
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