Christened J.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Jezen R. is a seasoned IT Support Specialist with extensive experience in system administration, networking, and technical support across various industries. Initially, he gained expertise in designing and maintaining computer systems and networks at the University of the Thai Chamber of Commerce, where he completed a B.S. in Computer Technology. Throughout his career, he has embraced roles such as Technical Support Specialist, System Administrator, and Customer Specialist in companies like Teletech and Alorica. Jezen's skills include advanced programming in C#/C++, network security application development, and database management. At Rhipe Crayon, he was instrumental as an M365 Ambassador, proficient in troubleshooting Microsoft 365 and related platforms. His educational initiatives at institutions like Datamex College have led to high student success rates and improved IT integration. In the realm of telecommunication and IT support, Jezen efficiently addresses and resolves a wide range of customer and system-related issues, highlighted by his stints at Iqor and Concentrix. With certifications in Cisco, CompTIA, and Microsoft Security, he consistently delivers robust IT solutions and educational advancements.
Experience
T-Mobile CSR
Iqor Clark Site 2 · 2026 — 2026Managed customer inquiries while analyzing and addressing concerns. Diagnosed and resolved issues related to T-Mobile services, including troubleshooting phone connections and promotions.DirecTV Tech Support
Concentrix CVG Philippines · 2025 — 2025Responded to customer queries, analyzing and resolving issues with DirecTV services. Engaged in troubleshooting and diagnosis of DirecTV connections and promotional offerings.M365 Ambassador
Rhipe Crayon · 2023 — 2024Addressed customer inquiries and worked to resolve concerns related to M365 and Office products. Conducted troubleshooting and configuration of issues pertaining to M365, Microsoft Defender, Azure AD, SharePoint, OneDrive, OneNote, Office 365, Outlook, and MS Teams.Customer Specialist
Alorica, Philippines · 2022 — 2022Enhanced customer satisfaction by managing expectations and providing effective support. Documented interactions meticulously while maintaining knowledge of product services.Service Desk Analyst (Anthem Core)
Wipro Philippines · 2021 — 2022Focused on improving customer satisfaction by effectively managing expectations. Provided necessary support, ensuring accurate documentation of all interactions.IT Support Specialist (Logitech Product)
Teletech · 2021 — 2021Handled customer concerns by troubleshooting and diagnosing IT issues efficiently. Developed solutions to address new challenges in the technical support domain.Information Technology Instructor/DA/Disciplinary Officer
Joyful Angels Academy, Inc. · 2019 — 2020Educated students on foundational and advanced computer skills, including database design. Designed and maintained secure school databases while implementing IT usage policies.ICT Instructor
Village Montessori School · 2018 — 2019Delivered lessons on computer operations and developed tailored programs of study. Led professional development to enhance instructional outcomes.Technical Support Specialist (Epson/HP Product)
TelePerformance · 2018 — 2018Assisted users with network problems, focusing on security and connectivity issues. Collaborated with the network administrator in managing user accounts and maintaining network security.OIC-School Administrator/CSS NC2 Instructor/System Administrator
Datamex College of St. Adeline · 2012 — 2014Managed instructional resources and developed computer system servicing programs. Planned and monitored IT department growth while conducting professional development.Substitute System Administrator
Delta Earthmoving, Inc. · 2012 — 2012Performed repairs and setup of network installations while mentoring staff on database security. Ensured IT infrastructure stability through troubleshooting and maintenance.Technical Support Specialist (Brand Warrior)
STARTEK Inc. · 2011 — 2011Provided end-user support and processed information inquiries using automated systems. Handled technology-related concerns through various communication channels.Database & System Administrator / ICT Instructor
Informatics Legazpi · 2009 — 2010Designed and maintained internal server and network configurations. Managed SQL databases and provided instructional resources for ICT programs.Database Administrator / Computer Instructor
Nantawan Trilingual School · 2000 — 2007Configured internal servers and maintained network efficiency while delivering ICT programs. Supported professional growth of students through quality training.Computer Instructor/ Database Systems Administrator
St. Joseph Bangna School · 2004 — 2007Designed and maintained computer systems and servers. Developed and presented ICT programs while leading professional development sessions.Assistant System Administrator & Computer Instructor
Philippine Science High School · 1997 — 1998Assisted with server configurations and supported maintenance tasks for Windows servers. Contributed to instructional resources and mentored students in robotics.Computer Instructor & System Administrator
San Jose Polytechnic Colleges · 1996 — 1997Developed curriculum for basic computer applications and ensured smooth network operations. Executed system administration tasks to maintain IT infrastructure.
Skills & Expertise
Education
- Bachelor of Science in Computer TechnologyUniversity of the Thai Chamber of Commerce · 2000 — 2004
- Bachelor of Arts in Political Science and GovernmentUniversity of Nueva Caceres · 1990 — 1993
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