Christia S.
Mid-Level BPO Team Leader
Open to offersNew to PlatformAbout
Christia S. serves as a proficient Team Lead at TaskUs, effectively guiding a team of 10-20 members to meet KPI and SLA benchmarks. With a robust background in Business Process Outsourcing (BPO), e-commerce, and content moderation, Christia excels in coaching and enhancing team performance through strategic handling of escalations and HR-related matters. Her previous roles include being a Subject Matter Expert and Content Moderator, where she honed her skills in workflow optimization and policy compliance. Christia's experience extends to managing her own online shop, where she showcased her adeptness in customer service and inventory management, successfully cultivating a loyal customer base through social media strategies. Her education from the Philippine School of Business Administration and prior roles in customer service and event coordination highlight her diverse skill set and commitment to operational excellence.
Experience
Team Lead
TASKUS · 2023 — PresentOversee a team of 10–20 members to meet KPIs and SLAs. Manage daily operations, including schedules and workload. Conduct coaching sessions and performance evaluations. Address escalations and HR-related issues. Prepare reports focused on team performance enhancement.Subject Matter Expert
TASKUS · 2022 — 2023Deliver process expertise and support while enhancing workflows. Train new hires and simplify policies for better team comprehension.Content Moderator
TASKUS · 2021 — 2022Review content to ensure compliance with policies. Maintain accuracy and safety across the platform.Online Seller
E-COMMERCE BUSINESS · 2017 — 2021Oversee the management of an online shop, including products such as robes, wedding items, clothes, and bags. Conduct live selling sessions, manage orders, maintain inventory, and provide customer service. Promote products through social media platforms and cultivate a loyal customer base.Content Moderator
ENSHORED INC. · 2020 — 2021Moderate content to ensure adherence to compliance standards.Customer Service Representative
EAST JOINT MARKETING SOLUTIONS · 2016 — 2017Address customer inquiries and resolve concerns to maintain satisfaction.Events Coordinator
PASSION4EVENTS · 2014 — 2016Coordinate event logistics and manage the organization of various events.
Skills & Expertise
Education
- BSBA – Marketing ManagementPhilippine School of Business Administration · 2017 — 2023
- nullAMA Computer College · 2012 — 2014
- nullTechnological Institute of the Philippines · 2009 — 2011
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