Christian T.
Mid-Level Business Credit and Collections Specialist
Open to offersNew to PlatformAbout
Juan C. is an experienced office professional with a Bachelor's degree in Business Administration from Silliman University and a career rooted in the healthcare and customer service industries. At Silliman University Medical Center’s Business Finance Department, he served as Office Staff / Collector in the Credit & Collection Team, where his responsibilities included handling payment terms, ensuring timely account settlements, generating management reports, and maintaining regulatory compliance. Previously, he held the role of PhilHealth Clerk at the same institution, managing the end-to-end process of PhilHealth claims, including eligibility verification and claims submission. Early experience as a Customer Service Representative at Qualfon provided a foundation in client interaction and service issue resolution. His key strengths include Microsoft software proficiency, detailed account management, billing dispute resolution, and claims processing within large organizational settings.
Experience
Office Staff / Collector
Silliman University Medical Center · 2023 — 2025Set payment terms for clients and regularly reviewed customer accounts to ensure timely payments while following up on overdue accounts. Contacted customers regarding their payment obligations and negotiated payment arrangements. Resolved billing disputes and discrepancies in a timely manner and maintained detailed records of accounts, payment history, and related communications. Generated reports on the status of accounts receivable and ensured compliance with laws related to credit and collections. Provided excellent customer service for inquiries related to credit and collections and identified process improvements for enhancing efficiency.PhilHealth Clerk
Silliman University Medical Center · 2015 — 2023Collected and verified patient information necessary for processing PhilHealth claims, preparing and submitting claims for reimbursement according to procedures. Maintained accurate records of transactions, including claims and payments, while verifying patient eligibility and benefits. Followed up on pending claims to resolve issues promptly and coordinated with healthcare providers for accurate processing. Ensured compliance with PhilHealth regulations in claims activities and provided assistance to patients regarding their coverage and claims status.Customer Service Representative
Qualfon - Dumaguete · 2015 — 2015Responded to incoming customer calls regarding inquiries, complaints, and requests for assistance. Provided accurate information concerning products, services, policies, and procedures while effectively resolving customer complaints. Documented all interactions and transactions in the system and followed up to ensure satisfactory issue resolution. Stay informed about product knowledge, company policies, and industry trends.PhilHealth Office
Silliman University Medical Center · 2014 — 2015Assisted in the processing of PhilHealth claims, including verifying patient information and checking eligibility. Entered patient and claims data into PhilHealth's database while providing clients with information regarding coverage and claims inquiries. Organized and maintained records related to PhilHealth transactions and ensured compliance with established standards in claims processing. Offered general administrative support as required.
Skills & Expertise
Education
- Bachelor of Business Administration Major in ManagementSilliman University · — — 2015
- High SchoolSilliman University High School · — — 2011
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