Christian D.
Mid-Level IT Technical Support Specialist
Open to offersNew to PlatformAbout
Christian D. is a results-driven IT professional renowned for his proficiency in technical support, software development, and project coordination. With extensive experience in problem-solving and customer satisfaction, he currently excels as a Technical Support specialist at Chewzie in Emapta, where he adeptly handles customer interactions and resolves issues efficiently. Previously, Christian contributed to TPG Telecom at Tech Mahindra, spearheading a new department and ensuring accurate billing. His technical acumen was further honed at Alorica, where he supported AT&T Uverse customers and served as a Subject Matter Expert, improving team efficiency and streamlining processes. Christian's educational background in Computer Systems Servicing and Broadband Installation underpins his capabilities in network configuration and computer systems maintenance, fostering seamless communication and operational efficiency in fast-paced environments.
Experience
Technical Support
Chewzie · 2025 — PresentProvided support to Chewzie users through chat, email, and phone. Addressed inbound calls from venue managers and staff about orders and operations. Effectively resolved issues related to customers, vendors, and the app. Maintained customer satisfaction by communicating clearly and empathetically. Escalated complex issues to internal teams and ensured follow-up until resolution.Technical and Billing Support
TPG Telecom · 2023 — 2023Handled technical issues regarding billing and account management, contributing to enhanced client satisfaction. Strengthened organizational and communication skills through customer interaction and problem-solving. Delivered high-quality service by ensuring accurate billing and timely resolution of inquiries. Initiated the establishment of a new department within Tech Mahindra, overseeing its conceptualization, planning, and launch. Developed and created new articles, guides, and documentation for team member access to important information and processes.Subject Matter Expert – Customer Experience
Alorica · 2022 — 2023Served as a key resource for resolving complex customer service challenges and provided guidance to agents. Evaluated performance metrics and implemented solutions aimed at enhancing team efficiency and customer satisfaction. Conducted training sessions to keep agents informed of the latest product and service updates. Led quality assurance initiatives to identify improvement areas and coached agents to fulfill service level expectations. Collaborated with management to optimize workflows and successfully reduced escalations.AT&T Uverse Customer Experience Agent – Technical Support Representative
Alorica · 2018 — 2022Provided troubleshooting and support for AT&T Uverse customers regarding technical issues with TV, internet, and phone services. Assisted customers in diagnosing and resolving issues, which helped in reducing call handling time. Ensured exceptional service by maintaining professionalism and achieving first-call resolutions. Educated customers on product features and effective troubleshooting techniques. Worked with cross-functional teams to escalate complex technical issues for comprehensive solutions.
Skills & Expertise
Education
- Computer Systems Servicing NC IIDr. Filemon C. Aguilar Information Technology Training Institute · 2017 — 2018
- Broadband Installation (Fixed Wireless Systems) NC IIDr. Filemon C. Aguilar Information Technology Training Institute · 2017 — 2018