Christian K.
Mid-Level Medical Appointment Setter
Open to offersNew to PlatformAbout
Christian K. is a versatile professional with a background in business administration and a specialization in marketing management from the University of San Jose-Recoletos. He has a track record of success in various industries, showcasing his expertise in data entry, sales and marketing, and customer service. As a Team Leader at RC Goldline, he was responsible for managing sales and customer relations, and promoting the Sun Network brand. His skills in Microsoft Office Applications have been consistently applied in roles at companies like Supportware and Teleperformance Cebu, where he excelled in data management and customer interaction. In his recent position at HireBiz PH, Christian has demonstrated significant proficiency in medical appointment setting and patient services, utilizing multiple EMR/EHR platforms to ensure efficient scheduling and documentation. His ability to maintain patient confidentiality and adherence to HIPAA regulations underscores his strong commitment to professional standards.
Experience
VA/Logistics, Order Creation, Quoting Customer Request, Document Retrieval, Track and Trace Existing Shipments.
Drayage Specialist · 2024 — 2025Received and accurately entered order documents into the system. Created and processed customer orders, ensuring completeness and correctness. Provided timely notifications of updates or issues regarding finished orders to managers. Retrieved and organized documentation and backup files as requested by management. Prepared quotations according to customers’ delivery locations and shipping requirements. Monitored containers to provide updated ETA (Estimated Time of Arrival) and shipment status.VA/Medical Appointment Setter, Patient Services Representative Handling
HireBiz PH · 2025 — PresentHandled high volumes of inbound and outbound calls with patients related to appointment scheduling, rescheduling, and confirmations. Reviewed and processed referrals and chart notes for new patients, ensuring accurate documentation was received and verified. Interacted with multiple EMR/EHR platforms, including TeamTech, WebPT, eClinicalWorks, and Athena for patient record management and appointment scheduling. Utilized various Insurance Verification platforms, including Availity and Blue Cross Blue Shield Ambetter. Maintained excellent communication and organizational skills while ensuring patient confidentiality and compliance with HIPAA regulations.VA/Medical Appointment Setter, Customer Care Representative, Medical Coder and Consultant
TasksEveryday · 2022 — 2024Managed inbound and outbound calls from patients regarding their medical equipment and supply needs. Conducted monthly follow-ups for equipment status and restock requirements. Verified coverage with insurance companies to determine in-network or out-of-network status. Addressed patient inquiries about medical products and services while processing prior authorizations accurately to ensure timely approvals.Process Executive/Business Analyst & Consultant
Cognizant Technology Solutions · 2021 — 2022Facilitated inbound and outbound calls to assist customers with their orders. Processed customer orders while promoting advantageous deals and pricing options. Fostered strong customer relationships by providing excellent service and tailored recommendations.Data Entry / Lead Researcher
Supportware · 2020 — 2021Encoded and accurately organized client information using LinkedIn. Timely submitted collected data and progress reports to the manager. Matched candidates or profiles with specific requirements set by the manager.Customer Service Representative
Teleperformance Cebu · 2021 — 2021Managed both inbound and outbound customer calls efficiently. Assisted customers in hotel room bookings and reservations while maintaining an understanding of their preferences. Clearly explained room details and options to ensure customer satisfaction.Team Leader of Sun Network / Sales Consultant
RC Goldline · 2020 — 2020Oversaw sales, product performance, inventory management, and customer relationship activities. Ensured efficient transaction processes and a positive customer experience during purchases. Promoted the Sun Network brand and introduced new products in various regions. Organized and submitted reports and documents from 7 stores promptly, ensuring accuracy.
Skills & Expertise
Education
- Bachelor of Science Business Administration Major in Marketing ManagementUniversity of San Jose-Recoletos · 2015 — 2019
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