Christian K.

Christian K. is a skilled customer service professional based in Angeles, Pampanga, with notable experience across several roles in the customer service and technical support sectors. As a Customer Service Representative at Sutherland Clark Global Services, he expertly handled high-volume inbound calls, aiding customers with billing inquiries and account troubles, significantly contributing to high retention rates. Following this, in his role as a Fraud Analyst at Concentrix CVG Philippines, he utilized advanced fraud detection tools to investigate and prevent fraudulent activities, ensuring strict adherence to security policies. At iQor Philippines, he excelled as a Customer Service Representative / Retention Specialist, where he focused on resolving customer issues and providing tailored retention solutions. Most recently, Christian's expertise as a Customer Service / PCI Helpdesk Specialist at KMC Mag Solutions Inc involved providing PCI compliance-related support, utilizing his strong communication and interpersonal skills to maintain customer satisfaction. He is proficient in CRM and call center tools, including Zendesk, Salesforce, and Avaya.