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Christian R. — Senior Customer Support Specialist from Philippines

Christian R.

Senior Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Christian R. is a seasoned customer service professional with over ten years of experience in diverse support environments. As an Inventory & Order Operations Coordinator at StatPoint Support Services Ltd, he managed customer accounts, ensuring timely updates and records accuracy across various channels. His role involved handling stock management, performing fraud checks, and analyzing market rates to maintain competitive pricing. Between November 2018 and March 2020, Christian served as a Sales and Customer Support Specialist, specializing in chat and email support via Zendesk CRM. His responsibilities focused on addressing stock inquiries, buy-and-sell transactions, and real-time order tracking. Earlier in his career, he was an Inbound Sales Representative, recognized for exceeding sales quotas and achieving awards for call quality and sales performance. His key competencies include multi-channel support, efficient data entry using Google Sheets, inventory management, and effective fraud detection techniques.

Experience

  • Inventory & Order Operations Coordinator

    Statpoint Support Services Ltd · 2020 — 2025
    Managed customer accounts with accurate records and ensured timely updates across various channels. Tracked order status while providing real-time support and resolving issues. Conducted fraud checks to verify transaction authenticity and maintained account integrity. Oversaw stock management with inventory monitoring and replenishment coordination. Facilitated the buying and selling of stock items based on demand, ensuring timely order fulfillment. Adjusted pricing by analyzing market rates to maintain competitive valuation. Reconciled operational spreadsheets in Gsuite related to sales performance, and trained new employees on systems and service standards.

  • Sales and Customer Support Specialist - Chat and Email Support

    Statpoint Support Services Ltd · 2018 — 2020
    Managed chat-based support tickets using Zendesk CRM, addressing customer inquiries related to stock and buy/sell rates. Provided general customer support while resolving a variety of product and service-related issues. Assisted in real-time order tracking and ensured delivery of accurate information per company policies and service standards.

  • Inbound Sales Representative

    ResultCSX · 2012 — 2013
    Handled both inbound and outbound calls while providing excellent customer service. Accurately addressed inquiries regarding products, services, and accounts, troubleshooting basic issues as per support protocols. Documented client communications in database systems and adhered to performance metrics while maintaining a professional tone.

  • Online Travel Reservations Specialist

    TRGGlobal · 2010 — 2011
    Responded to inbound calls from customers seeking travel assistance, identifying their needs and preferences. Booked and managed reservations for airline tickets, hotels, tour packages, and car rentals. Provided accurate pricing and availability while maintaining detailed records of customer interactions and bookings in internal systems.