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Christian M. — Virtual Assistant | Customer Service | Sales & Admin Support from Philippines

Christian M.

Virtual Assistant | Customer Service | Sales & Admin Support

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Detail-oriented and reliable Virtual Assistant, Customer Support, and Sales professional with 8+ years of combined experience supporting US and Australian-based companies. Experienced in providing administrative support, client communication, data entry, CRM management, and end to-end sales support in fast-paced remote environments. Skilled in handling inbound and outbound communication via phone, email, SMS, and chat while maintaining efficiency, accuracy, and strong client relationships. Proficient in CRM and productivity tools including HubSpot, Salesforce, Zoho, GoHighLevel, ServiceM8, and Google Workspace. Known for consistency, attention to detail, and the ability to support both operational and client-facing business functions effectively in remote settings. 

Experience

  • Virtual Assistant (Customer Service, E-commerce & Administrative Support)

    Aussie Air (AU Based) · 2024 — 2025
    • Managed inbound and outbound calls, delivering professional customer service and support • Responded to customer inquiries via phone, SMS, and email using ServiceM8 • Scheduled and coordinated appointments between clients and technicians • Assisted in lead follow-ups, qualification, and appointment setting to support sales conversion • Performed accurate data entry of customer details, job information, and service records • Prepared, issued, and sent invoices with accuracy and timeliness • Maintained and updated customer database, job files, and internal documentation • Managed website updates to ensure accuracy, consistency, and relevance • Uploaded, edited, and maintained product/service listings including descriptions and

  • Sales & Customer Support Virtual Assistant

    Salesify Business Outsourcing Services (US Based) · 2024 — 2024
    • Managed end-to-end sales cycle from outbound prospecting, lead qualification, proposal creation, to closing deals • Conducted outbound calls to engage and qualify potential clients • Created and presented service proposals via email to prospective clients • Performed consistent follow-ups via calls, SMS, and email to nurture and convert leads • Scheduled appointments and managed client pipelines using CRM systems • Handled objections using a consultative sales approach to improve conversion rates and client engagement • Maintained accurate CRM records and ensured proper tracking of lead status and client communication

  • Sales Representative

    KMV Business Outsourcing Services (US Based – Remote) · 2022 — 2024
    • Conducted outbound sales calls to engage aspiring authors and previously published writers for book publishing, re-publishing, and marketing services • Presented publishing and marketing service packages tailored to client goals and publishing background • Identified client needs and recommended suitable publishing and marketing solutions • Managed lead progression through the sales pipeline from initial contact to conversion using structured outbound engagement • Handled objections using a consultative sales approach to improve conversion rates • Performed consistent follow-ups via phone, SMS, and email to nurture and convert leads • Managed CRM records and maintained accurate lead and client information •

  • Sales Representative

    Informa Inc. (US Based) · 2019 — 2021
    • Conducted outbound prospecting to engage aspiring authors and potential clients for book publishing and marketing services • Presented publishing and marketing service packages aligned with client needs and publishing goals • Managed lead progression through the sales pipeline from initial contact to conversion using structured engagement strategies • Handled objections and followed up with prospects using a consultative sales approach to improve engagement and conversion outcomes • Performed consistent follow-ups via phone and email to nurture and convert leads • Scheduled appointments and coordinated meetings with prospects and clients • Maintained accurate CRM records and ensured proper documentation of

  • Video Content Moderator (Remote)

    Alorica Philippines · 2020 — 2021
    • Reviewed and moderated user-generated content based on platform guidelines • Flagged and removed inappropriate or policy-violating material • Collaborated with team members to ensure quality standards • Ensured confidentiality and attention to detail in a fast-paced environment

  • Sales Representative

    Forward BPO · 2017 — 2019
    • Handled high-volume inbound calls through an automated dialing system • Processed sales transactions and provided product/service information to customers • Assisted customers in completing purchases and resolving inquiries

  • Customer Service Representative

    Universal Tech Inc. · 2015 — 2017
    • Handled customer inquiries regarding accounts, memberships, billing, and technical concerns • Resolved customer issues efficiently while maintaining high customer satisfaction • Processed refunds and account-related requests according to company policies • Maintained accurate customer records and follow-up documentation • Supported customer retention efforts through effective communication and problem resolution • Identified opportunities for upselling and cross-selling membership services

Skills & Expertise

Sales SupportCustomer ServiceCustomer SupportCRM ManagementSalesCustomer Service RepresentativeData Entry SpecialistVirtual Assistant

Education

  • Bachelor of Science in Industrial Technology
    Cebu Technological University – Danao City · 2007 — 2011