Christian C.
Senior Operations Executive
Open to offersNew to PlatformLanguages
English
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About
Christian C. is an accomplished executive serving as Deputy CEO / Head of Operations & Growth, with over 20 years' experience leading operational and business development functions across BPO, healthcare, and e-commerce sectors in the Philippines. He has supported both startups and large enterprises, specializing in workforce productivity optimization, cost control, and developing scalable operating models. Christian’s career includes executive roles managing delivery for regulated healthcare accounts, overseeing multi-site clinical operations, scaling service delivery for global merchants, and leading contact centers with 500+ FTEs. He has consistently improved client onboarding, performance governance, and operational efficiency in SLA-driven environments, leveraging tools such as workflow automation, CRM platforms, and KPI dashboards to support sustainable growth and execution excellence.
Experience
Independent Consultant | Business Development & Operations
null · 2023 — PresentProvided consultancy to SMEs and startup organizations on outsourcing strategies and enterprise client acquisition. Developed standardized sales processes, onboarding playbooks, and delivery frameworks for consistent client execution. Offered mentorship to founders and senior leaders on pipeline management, CRM discipline, and performance rhythms, enhancing team execution and accountability. Collaborated with executive leadership to scale service delivery while ensuring operational efficiency and financial control. Created capacity models and utilization dashboards to align staffing with demand.CEO – Operations & Business Development
Surge Global Business Solutions · 2023 — 2023Delivered operational leadership to service organizations within BPO and services sectors. Analyzed utilization, productivity, and cost structures, implementing improvements in workforce and processes. Established performance reviews and governance frameworks to enhance consistency in execution. Assisted in client onboarding and delivery stabilization, producing performance reports to boost client confidence. Ensured operational feasibility and sustainability of client growth initiatives.Customer Care & E-Commerce Manager
Lyka Gems Philippines · 2022 — 2022Oversaw daily operations that supported global merchants and affiliate partners. Enhanced operational efficiency through workflow automation and minimized processing backlogs. Managed staffing capacity in order to meet customer demand, thus controlling overtime and preventing service delays.Manager – Operations (Project-Based)
Milenia Data Systems · 2019 — 2021Managed end-to-end delivery for over 40 regulated healthcare accounts in the US, acting as the primary operational authority between clients and internal teams. Developed workforce strategies and operating controls to balance capacity with productivity, costs, and compliance in a demanding, SLA-driven environment. Served as the main point of contact for clients, ensuring alignment on service expectations, performance reporting, and delivery commitments. Enhanced governance, quality assurance, and performance accountability to guarantee consistent service outcomes.Head of Clinical Services – Operations
Healthway Medical Services · 2017 — 2018Directed operations for 80 clinics with a staff of over 600, held accountable for service performance, cost management, and resource utilization. Managed operating budgets exceeding ₱100M, ensuring that staffing models matched demand to increase efficiency and service consistency. Instituted tracking for productivity, leadership accountability, and performance reviews across various locations. Collaborated with senior leadership to standardize operating practices and prepare the organization for sustainable growth.Assistant Vice President – Call Center Operations
Maxicare Health Corporation · 2015 — 2017Held oversight for six contact centers with over 500 FTEs, managing daily operations and workforce planning for service delivery. Initiated efficiency enhancements through automation, governance frameworks, and performance management, which reduced operational friction and oversight needs. Functioned as a liaison between executive leadership and operations, translating strategic goals into actionable operational plans. Improved delivery discipline and leadership accountability to ensure scalability and long-term stability.
Skills & Expertise
Education
- Bachelor of Science in Physical TherapyDominican College, Manila