Christian M.
Mid-Level Healthcare BPO Trainer
Open to offersNew to PlatformAbout
Christian M. is an experienced professional in the Healthcare BPO industry, specializing in training, operations, and team leadership. With a Bachelor in Secondary Education, Christian began as a Learning Specialist at KOLEHIYO NG PANTUKAN from 2015 to 2019, advancing to an Operational Trainer at Alorica Davao (2020-2023) and Optum (2023-2025). There, Christian conducted onboarding and refresher training sessions on healthcare workflows, medical terminology, and compliance, ensuring staff understood HIPAA, data privacy, and healthcare regulations. Currently serving as a Team Manager at IBEX Global (2025-2026), Christian leads teams specializing in medical billing, coding, insurance verification, and claims processing to consistently meet client KPIs, supporting both member and provider services.
Experience
Team Manager
IBEX Global · 2025 — 2026Led and supervised teams managing medical billing, coding, insurance verification, and claims processing, ensuring that performance consistently aligned with client KPIs.Operational Trainer
Optum · 2020 — 2023Facilitated onboarding and refresher training focusing on healthcare workflows, medical terminology, and compliance, ensuring staff comprehension of HIPAA, data privacy, and healthcare regulations.Learning Specialist
Kolehiyo ng Pantukan · 2015 — 2019Trained and onboarded new staff in the Healthcare industry while conducting refresher sessions to keep personnel informed about regulations and insurance policies.
Skills & Expertise
Education
- Bachelor in Secondary EducationKOLEHIYO NG PANTUKAN
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