Post a Job Free
21 viewsjobseeker
Christian L. — Mid-Level Healthcare Customer Support Specialist from Philippines

Christian L.

Mid-Level Healthcare Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Christian L. is a seasoned remote healthcare and customer service professional with over six years of experience delivering client support across various channels, including phone, email, chat, and social media. His expertise is particularly focused in the Medicare domain, where he has dedicated four years to verification, enrollment support, follow-up, and general inquiries. Christian has demonstrated strong capabilities in CRM management, ensuring accurate documentation and effective lead follow-up and reporting. His role at OnlineJobs.PH involves managing communications, administrative support, and coordinating travel logistics. At Sagility, he dealt with healthcare inquiries and supported patients with medication coverage and prior authorizations, adhering to strict compliance standards. As a Support Specialist at Keywords Studios, he excelled in community management and content moderation. Christian also managed team performance and process improvements while working at TaskUs. Proficient in tools like Google Workspace and Microsoft Office, his GoHighLevel (GHL) workflow automation skills aid in creating efficient follow-up sequences. He holds relevant certifications, including HIPAA and CRM training.

Experience

  • Virtual Assistant

    OnlineJobs.PH · 2025 — Present
    Managed communications via email, organized documents, and provided administrative support. Coordinated meetings, maintained calendars, and arranged travel logistics. Performed accurate data entry and maintained organized records. Created, proofread, and formatted documents for both internal and client-facing purposes. Facilitated communication among teams by tracking deadlines and updating progress reports.

  • Customer Service Representative (Healthcare)

    Sagility · 2024 — 2025
    Assisted patients and families through various channels including phone and email. Addressed inquiries regarding benefits, copays, coinsurance, deductibles, and pharmacy issues. Guided the medication coverage process and prior authorizations while adhering to guidelines. Documented patient interactions clearly and remained informed about processes and regulatory requirements.

  • Support Specialist

    Keywords Studios · 2022 — 2024
    Delivered customer support through email, chat, and social media. Reviewed and moderated user-generated content within community channels. Handled processes for banned users and collaborated with moderators to uphold community standards. Provided feedback insights from community moderation to enhance team performance.

  • CSR, Subject Matter Expert

    TaskUs · 2020 — 2022
    Conducted monthly coaching sessions for team members and supported the onboarding process for new staff. Led a team of 15 to 20 employees while setting objectives and monitoring performance. Managed attendance issues, addressed performance-related concerns, and promoted process improvements. Maintained high standards for professionalism, compliance, and quality of service.

  • Virtual Assistant

    Upwork · 2018 — 2020
    Provided administrative support through email management and document organization. Scheduled meetings and coordinated travel arrangements while managing calendars. Tracked project deadlines, updated progress reports, and coordinated various project tasks. Ensured accurate database records and supported reporting activities.

  • Sales Representative

    Hilton · 2016 — 2018
    Identified customer needs and researched issues to provide effective solutions. Managed a high volume of calls while professionally handling retention conversations. Informed customers about promotions and provided upselling when relevant.