Christian R.

Christian Rey L. is an experienced Customer Service Representative with a track record supporting global clients in telecommunications, hospitality, insurance, tax services, and online retail. At Alorica, he delivered customer support for major U.S. accounts such as T-Mobile, GuestReservations.com, and Likewize, addressing billing inquiries, technical troubleshooting, hotel bookings, and insurance claims. He maintained metrics in customer satisfaction, call handling time, and resolution efficiency. At Flatworld Solutions, Christian Rey L. assisted Australian clients with tax documentation and managed retail customer service for Ashley Stewart Inc., handling order tracking, returns, refunds, and account management. As a Chat Support Specialist at Nine-Eight, he managed high-volume interactions on a digital subscription platform, focusing on engagement, retention, and brand consistency while meeting response time and satisfaction targets.